ITSM Developer

Piedmont Healthcare Inc.•Atlanta, GA

About The Position

At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future. Responsibilities This position is responsible for designing, developing, and implementing ITSM solutions to meet business needs. This includes configuring out-of-the-box features, developing custom applications, and integrating ITSM with third-party systems. The role requires expertise in ITSM, ITOM, ITAM, or other ITSM modules, along with strong scripting and automation skills. This role will be responsible for hands-on development within the ITSM platform including but not limited to client scripts, business rules, ui actions, ui policies, data policies, workflow, flow designer, integration hub spokes, script includes, catalog items, portal widgets, ui pages, event and alert rules.

Requirements

Bachelor’s Degree in Computer Science, Information Technology, or a related field. Required or In Lieu of degree four (4) years of relevant work experience will be accepted in addition to the experience requirement. Required
3 years of experience as a ITSM Developer. Required or in lieu of degree a total of seven (7) years of experience Required
Proficiency in JavaScript, GlideScript, ITSM APIs. Required
Experience with ITSM processes and Service Portal development. Required
Experience with CMDB and ITOM (Discovery, Event Management, Service Mapping). Required
Experience with HRSD, SecOps, GRC, or cloud platforms (AWS, Azure). Required
ITSM Certified System Administrator (CSA) and Certified Application Developer (CAD). Required

Nice To Haves

Additional certifications such as ITIL Foundation, ITSM Certified Implementation Specialist, or ITSM Certified Application Developer Preferred

Responsibilities

Designing, developing, and implementing ITSM solutions to meet business needs.
Configuring out-of-the-box features
Developing custom applications
Integrating ITSM with third-party systems.
Hands-on development within the ITSM platform including but not limited to client scripts, business rules, ui actions, ui policies, data policies, workflow, flow designer, integration hub spokes, script includes, catalog items, portal widgets, ui pages, event and alert rules.