ITSM IT Specialist II

ProSidian Consulting•Washington, DC

1d•Onsite

About The Position

ProSidian Seeks a ITSM (Information Technology Service Management) IT Specialist II to support an engagement for an American scientific agency within the United States Department of Commerce that focuses on the conditions of the oceans, major waterways, and the atmosphere. Dedicated to the understanding and stewardship of the environment, the Agency's mission is to understand and predict changes in climate, weather, oceans, and coasts, to share that knowledge and information with others, and to conserve and manage coastal and marine ecosystems and resources. The ProSidian Engagement Team Members work to provide multi-functional Enterprise Services Staff Support Services with functional areas to support Department Offices in information technology, financial management, human resources, program management and administrative support. The staff augmentation is required to support a myriad of standard services required across the Department that include skill sets in information technology, financial management, human resources, program management, economic analysis, executive support and administrative support. ITSM IT Specialist II Candidates shall work to support requirements for Program Support and The IT Specialist II Manages IT automated systems for implementation and operations and maintenance. Work with supported organizations to define requirements and service level agreements (SLAs), analyze and diagnose difficult and medium to complex hardware, software, systems and business processes and other workflow problems that are reported by users within supported organizations pertinent to a wide variety of applications, operating systems and IT equipment and then oversee or develop the proper work instructions in accordance with policies, standards, and approvals. Typically reports to a project leader or manager. BS/BA degree in a related area (or equivalent), and more than 4 years of experience in the field or in a related area. Have a strong understanding of federal government business operations and work process. Support project teams and program managers and provide daily execution assigned work functions. Provide management support to collect, evaluate and test financial data for a number of recurring departmental processes and reviews. Must summarize issues and findings in a clear and logical manner. Have strong analytical and problem solving skills. Conduct periodic reconciliation reviews of external interfaces with various field offices in order to identify and correct data gaps, financial discrepancies and errors. Work with a variety of IT systems to provide multi-functional Enterprise Services Staff Support Services on behalf of Enterprise Services Provide acquisition support for all bureaus with functional areas include skill sets in information technology, financial management, human resources, program management, economic analysis, executive support and administrative support. Have advanced experience with Microsoft Office Word, PowerPoint, Excel, and Outlook. Must have strong presentation skills and be able to communicate effectively orally and in writing to support a myriad of standard services required across the Department

Requirements

The ITSM IT Specialist II shall have consecutive employment in a position with comparable responsibilities within the past five (5) years
Must be able to use a computer to communicate via email
Proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position.
Work products shall be thorough, accurate, appropriately documented, and comply with established criteria.
The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined.
A bachelor’s degree is required with at least three years work experience in maintenance and security of IT systems.
U.S. Citizenship Required
Excellent oral and written communication skills
Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)
All ProSidian staff must be determined eligible for a “Facility Access Authorization” (also referred to as an “Employment Authorization”) by the USG’s designated Security Office.

Nice To Haves

Have a strong understanding of federal government business operations and work process.
Have strong analytical and problem solving skills.
Have advanced experience with Microsoft Office Word, PowerPoint, Excel, and Outlook.
Must have strong presentation skills and be able to communicate effectively orally and in writing to support a myriad of standard services required across the Department
understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
Leadership – ability to guide and lead colleagues on projects and initiatives
Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
Motivation – persistent in pursuit of quality and optimal client and company solutions
Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
Organization – ability to manage projects and activity, and prioritize tasks
Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
Willingness - to constantly learn, share, and grow and to view the world as their classroom

Responsibilities

Manages IT automated systems for implementation and operations and maintenance.
Work with supported organizations to define requirements and service level agreements (SLAs), analyze and diagnose difficult and medium to complex hardware, software, systems and business processes and other workflow problems that are reported by users within supported organizations pertinent to a wide variety of applications, operating systems and IT equipment and then oversee or develop the proper work instructions in accordance with policies, standards, and approvals.
Support project teams and program managers and provide daily execution assigned work functions.
Provide management support to collect, evaluate and test financial data for a number of recurring departmental processes and reviews.
Summarize issues and findings in a clear and logical manner.
Conduct periodic reconciliation reviews of external interfaces with various field offices in order to identify and correct data gaps, financial discrepancies and errors.
Work with a variety of IT systems to provide multi-functional Enterprise Services Staff Support Services on behalf of Enterprise Services Provide acquisition support for all bureaus with functional areas include skill sets in information technology, financial management, human resources, program management, economic analysis, executive support and administrative support.

Benefits

Competitive Compensation, Group Health Insurance Health Benefits, 401(k) Retirement Savings Plan Contributions, Vacation and Paid Time off (PTO) Benefits, Pre-Tax Payment Programs, Purchasing Discounts & Savings Plans, a ProSidian Employee & Contractor Referral Bonus Program, Performance Incentives, etc.
Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives
Group Health Insurance Health Benefits: Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC (Blue Options Medical Plan Code: PB07840 / Metallic Level: Gold - - bcbsnc.com‎) and Dental Plan (Ameritas - www.ameritas.com).
401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement.
Eligible employees can make before-tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement.
Contributions are deducted from pay on a pretax basis the employee can contribute up to $18k.
A wide range of investment options are available with a personal financial planner available to assist you. Immediate 100% vesting of both your contribution and the ProSidian matching contribution. The Plan is a Safe Harbor 401(k) Retirement Savings Plan.
ProSidian Consulting participates in a Basic Match: 4% of pay for participants who defer at least 5% of their pay.
The Basic Match is structured as follows:
100% of the first 3% of pay that is contributed; and 50% of the next 2% of pay that is contributed.
Vacation And Paid Time Off (PTO) Benefits: The flexibility of Paid Time Off (PTO) lets you set your own priorities. Eligible employees use PTO for vacation, a parent-teacher conference, a doctor’s appointment, or any number of events in your life.
Currently these benefits include Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government.
Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program - Helping You Do More With Less: https://ProSidian.CorporatePerks.com.
This provides special discounts for eligible employees on products and services you buy on a daily basis.
Security Clearance: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes; oftentimes there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace.
A Security Clearance is a valued asset in your professional portfolio and adds to your credentials based on past, present, and future work.
Leverageable Experience and Thought Leadership: By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, interact with clients daily, gain leverageable Experience, and contribute to Thought Leadership while you build a basket of marketable experiences.
ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals (payments made after new hire has been employed for 90 days) for candidates submitted through our Employee Referral Program.
Performance Incentives: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes there are performance incentives associated with each new client that each employee works to pursue and support.
Flexible Spending Account: Pending