IT Specialist II

Innoflight LLC • San Diego, CA

23h • $80,000 - $95,000 • Onsite

About The Position

As an IT Specialist II, you’ll be a key part of keeping Innoflight’s technology ecosystem running smoothly. You’ll provide day-to-day technical support to employees and business units—resolving IT tickets, maintaining reliable system operations, and supporting Microsoft 365 and Azure environments. You’ll play a hands-on role in user onboarding, device setup, and IT asset management while ensuring compliance with company IT and security standards. Operating under general supervision, you’ll also contribute to process improvements, automation, and efficiency projects that strengthen the company’s IT infrastructure.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred (or equivalent work experience).
• 3 or more years of experience in IT support or a similar technical role.
• Proficiency in Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive).
• Experience with Azure Active Directory, Entra ID, and Intune for device and identity management.
• Familiarity with ticketing and workflow tools such as Jira or similar systems.
• Strong troubleshooting skills across hardware, software, and network environments.
• Knowledge of multi-factor authentication, endpoint security, and cybersecurity best practices.
• Excellent communication and customer service skills with strong issue ownership and follow-through.
• Organized and detail-oriented, with the ability to manage multiple tickets simultaneously.
• Willingness to learn and adapt to evolving IT systems and technologies.
• Ability to obtain a U.S. security clearance; active clearance preferred.

Nice To Haves

• Experience supporting PBX and VoIP systems preferred.

Responsibilities

• Provide End-User Support: Respond to and resolve IT support tickets promptly, troubleshooting hardware, software, and network issues for both onsite and remote users.
• Administer Microsoft and Azure Systems: Support Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) and assist with Azure Active Directory, Entra ID, and Intune for user and device management.
• Manage IT Operations: Handle Jira ticketing and task tracking, maintain IT asset inventories, and document troubleshooting steps and configurations for reference.
• Support Onboarding and Offboarding: Set up new devices, provision accounts, configure access permissions, and ensure compliance with company security policies.
• Maintain Network and Security Standards: Provide support for VPNs, basic switch configuration, and multi-factor authentication while maintaining endpoint and data security practices.
• Collaborate Across Teams: Work closely with vendors and service providers to resolve technical issues and coordinate solutions that keep systems running efficiently.
• Contribute to Process Improvements: Identify opportunities to automate tasks, improve workflows, and enhance IT service delivery within the organization.

Benefits

• 401(k) with 3% company match (automatic enrollment)
• Comprehensive medical, dental, vision, HSA & life insurance
• 10 paid holidays + 120 hours PTO (starting in year one)
• Access to ancillary benefits such as critical illness, accident, disability, legal and pet insurance.
• Flexible Work-Life Balance: Enjoy a 9/80 work schedule with every other Friday off—whether you use it to recharge, work on a passion project, or spend time with family, the choice is yours.
• Continuous Learning & Development: We’re serious about professional development. From tuition reimbursement to internal "Ask Me Anything" sessions and weekly “Lunch & Learn" sessions, we make learning a core part of the job.
• Mission-Driven Culture: We aren’t just building tech—we’re enabling the next era of space exploration. Our Culture Ambassadors help lead initiatives around inclusion, positivity, recognition, and transparency. Here, your voice is heard, your work is respected, and your individuality is celebrated.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees