IT Configuration Specialist II
About The Position
The IT Configuration Specialist II will perform maintenance on EAM and ITSM platforms directed and suggest improvement opportunities. Implement workflows, data models, dashboards, and reports to facilitate system usability and functionality. With minimal guidance, manage user roles, permissions, and access control within enterprise EAM and ITSM systems. Broaden knowledge of relational concepts that are used to model our environment. Integration and Customization Facilitate meetings with cross-functional teams to integrate EAM and ITSM systems with other enterprise applications, ensuring seamless data flow and accurate reporting. Support the customization of system features and interfaces as needed to meet specific business requirements. Assist with maintenance of documentation on configurations, integrations, and customizations for reference and compliance purposes. Troubleshooting and Support Participate in activities related to identification, diagnosis and resolution of issues related to system functionality, performance, and integrations. Assist in collaboration with IT support teams for problem management, ensuring documentation of root cause and follow up on mitigation tasks. Assist in regular system audits and implementation of necessary adjustments to maintain system integrity and performance. Stakeholder Collaboration Assist in facilitating collaboration with IT architects, project managers, and business stakeholders to gather requirements and translate them into technical configurations. Assist in facilitating collaboration with owners of service modules (e.g., incident, service request, change management) to ensure cohesiveness across ITSM tool. Assist in partnering with IT Disaster Recovery to ensure assets are kept current and are documented correctly. Continuous Improvement Participate in system upgrade initiatives, ensuring smooth transitions and minimal disruption to business operations.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1-3 years of experience in configuring enterprise systems, particularly EAM and ITSM platforms (e.g., Ivanti, ServiceNow, BMC Remedy, LeanIX, etc.).
- Strong knowledge of ITSM principles, enterprise architecture frameworks, and system integration techniques.
Nice To Haves
- Experience with scripting and automation (e.g., Python, PowerShell) is a plus.
Responsibilities
- Perform maintenance on EAM and ITSM platforms directed and suggest improvement opportunities.
- Implement workflows, data models, dashboards, and reports to facilitate system usability and functionality.
- Manage user roles, permissions, and access control within enterprise EAM and ITSM systems.
- Facilitate meetings with cross-functional teams to integrate EAM and ITSM systems with other enterprise applications, ensuring seamless data flow and accurate reporting.
- Support the customization of system features and interfaces as needed to meet specific business requirements.
- Assist with maintenance of documentation on configurations, integrations, and customizations for reference and compliance purposes.
- Participate in activities related to identification, diagnosis and resolution of issues related to system functionality, performance, and integrations.
- Assist in collaboration with IT support teams for problem management, ensuring documentation of root cause and follow up on mitigation tasks.
- Assist in regular system audits and implementation of necessary adjustments to maintain system integrity and performance.
- Assist in facilitating collaboration with IT architects, project managers, and business stakeholders to gather requirements and translate them into technical configurations.
- Assist in facilitating collaboration with owners of service modules (e.g., incident, service request, change management) to ensure cohesiveness across ITSM tool.
- Assist in partnering with IT Disaster Recovery to ensure assets are kept current and are documented correctly.
- Participate in system upgrade initiatives, ensuring smooth transitions and minimal disruption to business operations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
