IT Specialist II

Entergy•Little Rock, AR

1d•Hybrid

About The Position

We are seeking a skilled and detail-oriented Telecommunications Expense Management Specialist to join our team. This role requires knowledge of telecommunications services with a strong emphasis on asset and expense management. The Specialist will handle various tasks related to accounting, contracts, ordering services, project coordination, and technical administration. This individual will be responsible for managing the payment process for leased carrier circuits and other telecommunication services, resolving invoicing disputes, and generating reports.

Requirements

Knowledge of telecommunications services and offerings, with a focus on meeting business requirements and asset/expense management.
Strong accounting, contract management, and project coordination skills.
Experience in processing payments and resolving invoicing disputes.
Ability to verify invoiced amounts and coordinate service orders effectively.
Proficient in maintaining large telecom service inventories and managing associated costs.
Strong analytical skills for cost management and contract analysis.
Ability to provide emergency support and manage service outages.
Experience in dealing with telco vendors and filing disputes.
Strong consulting and communications skills to recommend the best services for business partners.
Ability to work well in teams and encourage teamwork.
Strong situational leadership skills.
Ability to work effectively in a matrixed environment.
Must be able to build and maintain positive and productive relationships across the enterprise.
Bachelor’s Degree in engineering, business, accounting, finance or relevant equivalent work experience
IT Specialist II: 2+ years of directly relevant experience.

Responsibilities

Process payments for leased carrier circuits and telecommunication services (landline and wireless).
Resolve issues related to small and large invoicing disputes and generate detailed reports.
Verify invoiced amounts prior to payment.
Coordinate the ordering of wireline and wireless services with providers.
Obtain quotes, contracts, and chargeback information for various incurred costs such as toll free service at Customer Call Centers, wireline services, cellular, broadband devices, Machine to Machine, etc.
Maintain an inventory of over 14,000 billable telecom service items billing over $8M annually.
Process monthly invoices for leased circuits, phone lines, cell phones, MIFI, wireless end use devices/tablets, Machine-to-Machine wireless, Satellite, Utility, and Dark Fiber services.
Work with Application support teams for Telecommunications Invoice Management System maintenance, updates, and automation.
Issue new telco circuit and wireless orders and manage disconnects.
Provide project support for new Wireline & Wireless services and the elimination of these services.
Support and troubleshoot wireless services, testing new technologies.
Review idle wireless devices charged and manage their billing.
Provide field tech/engineering support for identifying and clarifying service outages.
Consult business partners to recommend the best services for their needs and respond to their monthly billing requests.
Work with organizational owners to review budgeting and O&M cost management.
Provide emergency storm support for required wireless, satellite, and other services.
Review monthly invoices for anomalies and file disputes with telco vendors.
Analyze proposals for contract renewals with various telco vendors.
Work with Entergy consultants for periodic billing audits and contract analysis.
Analyze requests from Telecommunications Engineering for circuit types and costs for capital project proposals.
Track O&M savings associated with capital project execution.
Manage TSPs (Telecommunications Service Priority) for vital circuits.
Process invoices for utilities associated with remote Entergy Telecommunications locations (microwave, fiber, and radio sites).
Generate ad hoc reports as required.