ITM (Interactive Teller Machine) Representative

Forest Area Federal Credit Union•Fife Lake, MI

3d•Onsite

About The Position

As an ITM Representative, you play a vital role in delivering exceptional member service through our ITM (Interactive Teller Machine) systems. Your responsibilities encompass completing member financial transactions efficiently, providing clear and helpful information, and identifying members' financial needs to recommend appropriate products and services. This role is pivotal in helping the credit union make a positive difference in each member's financial life.

Requirements

One to three years of similar or related experience.
High school education or GED.
Courtesy, tact, and diplomacy are essential elements of the job.
Excellent verbal communication skills.

Responsibilities

Process member financial transactions, including deposits, withdrawals, and loan payments.
Accurately transfer funds between member accounts as directed.
Post transactions to member accounts and maintain precise member records.
Utilize ITMs to facilitate member transactions.
Greet members and provide routine information about accounts and services.
Direct members to branch staff for specific transactions or services that cannot be completed via the ITM.
Focus on providing clear instructions to ensure ease of use, accuracy, and efficiency for all transactions.
Actively listen to members' questions and concerns, offering informative and courteous responses.
Identify members' financial needs and recommend suitable credit union products and services.
Stay updated on ITM technology and delivery methods, adapting to changes and advancements.
Troubleshoot basic ITM issues and escalate technical problems as necessary.
Work toward individual performance goals and contribute to reaching established department goals.
Engage in conversations with members to promote Intrepid Credit Union’s products and services when relevant.
Keep the ITM Supervisor informed of any issues that may arise with ITM operations while serving members.
Collaborate with branch staff to ensure a seamless member experience.
Perform any other duties as assigned by the credit union to support its operations and member service.