Item Exception Processing Specialist

First Bank•Greensboro, NC

15h•Onsite

About The Position

The Item Exceptions Processing Specialist supports daily exception processing activities for both consumer and commercial banking operations. This role is responsible for handling transactional tasks such as return item processing, unposted item repair, and posted exception resolution for DDA and savings accounts. Additional duties include reviewing stop payment suspect reports, processing daily chargebacks, and managing death notification entries. This position is considered essential and requires on-site presence or secure VPN access during inclement weather or emergency situations to ensure continuity of operations.

Requirements

High school diploma or general education degree (GED); or the equivalent combination of education and experience.
1-2 years of experience in banking or financial operations.
Knowledge and understanding of financial terminology, bank operations, policies, procedures and regulation
Strong attention to detail and analytical skills
Excellent organizational and time management skills - ability to work with minimal supervision.
Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.

Nice To Haves

Knowledge and experience in FIS Horizon will be a plus

Responsibilities

Process return items and unposted items, including unauthorized and Federal Reserve returns.
Handle chargeback items and follow special instructions for chargeback processing.
Review and return stop payment suspects as directed by branch instructions.
Balance general ledger (GL) accounts, including: 1. FED Returns Clearing GL 2. DDA/Savings Unposted GL 3. Special Handling GL
Review and correct ACH exception items by updating account numbers or types in Horizon XE.
Upload ACH Federal Reserve Notifications of Change (NOCs) into OnBase.
Verify company ID numbers and check for missing customer notices on all new stop payments.
Receive and process Stop Pay Release Forms with customer authorization signatures.
Review incoming Death Notification Entries (DNEs) in accordance with established procedures.
Audit the Duplicate Transaction Report to ensure duplicate or piggyback items are properly returned.
Assist branches and branch support with inquiries related to ACH, NOCs, ACH returns, reclamations, RIP/UIR, and teller outages.
Monitor customer Positive Pay accounts via the First Bank Positive Pay website; return or correct items after the 11:00 a.m. customer cutoff.
Maintain availability as an essential employee, with on-site or VPN access required during inclement weather or disaster scenarios per the Bank’s BCP (Business Continuity Plan).
Log support tickets or contact vendors (e.g., FIS/Horizon, Charge-Back Manager, other financial institutions) as needed.
Complete all required annual compliance training courses.
Adhere to all corporate policies, procedures, and applicable federal and state regulations, including the Bank Secrecy Act and Anti-Money Laundering Act.
Uphold all levels of the Bank’s Service Excellence standards.
Perform additional duties as assigned.