IT Workplace Specialist

Assa Abloy•Monroe, LA

38d•Hybrid

About The Position

As an IT Workplace Specialist, you will be responsible for supporting and maintaining the organization's overall information systems infrastructure across a broad range of technical areas. This includes system planning, implementation, and troubleshooting to ensure efficient and secure operation of hardware, software, and network resources. You will assist with software and hardware testing, monitor network security, maintain accurate documentation of IT assets, and contribute to ongoing projects and process improvements. This role requires strong technical versatility, problem-solving skills, and the ability to adapt to various tasks daily. Ideal candidates are tech-savvy, resourceful, and capable of taking initiative in a fast-paced IT environment.

Requirements

Associate's or Bachelor's degree in Computer Technologies preferred, or three to five years equivalent work experience
Experience working in a multi-tiered global IT environment.
Willingness to pursue at least one (1) certification relevant to current systems environment.
A minimum of 2-5 years' experience in an IT support role providing desk side service and working with remote end users at branch offices or via VPN connections.
Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles.
Strong interpersonal, written, and oral communication skills.
Able to conduct research into complex issues and products as required.
Ability to present ideas in a user-friendly language.
Excellent Customer Service skills
Experience working in a team-oriented, collaborative environment.
Excellent knowledge of Microsoft Applications; OneDrive, SharePoint, Office Applications and Windows Operating Systems
Knowledge of working in an ITIL Based Service Desk

Responsibilities

Actively monitor the organizations Enterprise systems.
Assist support team - level 2 support (Service Now).
Perform functions including resetting passwords, troubleshooting client software / hardware issues, and following senior team member instructions as necessary.
Utilizing a wide range of tools to actively monitoring Wide Area Network connections, fax solutions, and telecommunications to all the organization's locations.
Develop and maintain an IT Support Knowledge base that can be used to research historical information related to support tasks.
Perform a trend analysis on historical support information to find ways for preventing future occurrences.
Develop help sheets and frequently asked questions lists for IT users.
Perform follow-up to ensure a high level of satisfaction.
Work to meet service level agreements. Receive and respond to incoming calls, pages, and/or e-mails regarding IT related problems.
Maintenance and troubleshooting on servers, workstations, virtual machines and infrastructure.
Coordinate activities with other IT resources as necessary to support end-user operations in a 24x7 environment.
Good understanding of company security solutions, including firewall, anti-virus, and intrusion detection systems.
Maintain IT Asset Inventory database for hardware and software.
Assist in the development of annual goals and meet all training targets as specified in GPS.
Work directly with the Divisional IT and Global IT to lead, coordinate, and implement key process improvements for all environments throughout the organization.
Other reasonably related duties as assigned.
Up to 15% travel.
Hybrid role. Work from home up to 2 days a week based on business needs.
Running and manage local and/or North America projects related to IT infrastructure
Be part of regular meetings with IT colleagues in local infrastructure team
Documentation of procedures and solutions and local infrastructure
Take initiative and implement optimizations of business processes