Workplace Support Specialist

Rocket Companies • Phoenix, AZ

1d

About The Position

As a Workplace Support Specialist, you will perform several duties to service clients and maintain the integrity of office environments as a tenant representative. You will act as a client service coordinator assisting in client requests for workplace needs. You will ensure a safe, organized, and functioning office space through regular environmental audits. About the role Create a positive experience for clients by addressing needs and answering questions with urgency Maintain functionality and appearance of the physical office by repairing furniture and equipment and replenishing supplies Assist office reorganization and special events through furniture and equipment moves Assist internal communication efforts by posting, delivering and removing signage Perform regular environmental audit of assigned floors Adhere to resources and tools to create work orders, track progress and provide effective communication to leadership and other teams Manage work order processes, coordinate site services vendors and schedule preventative maintenance Proactively identify and resolve issues and anticipate client needs Collaborate with the Workplace Support team, Building Maintenance, Focus sub-teams and leadership to execute and support projects to maintain a hospitable office environment Assist with processing incoming and outgoing mail and packages and provides client support in package tracking and shipment Order, receive, forecast, audit and maintain workplace inventory About you Minimum Qualifications 2 years of experience in customer service, hospitality or a related field Ability to lift and carry 50 pounds or heavier Valid driver’s license Ability to push and maneuver heavy carts Preferred Qualifications Experience finding solutions for clients and meeting client expectations Understanding of the challenges associated with physical workspace planning Experience in delivering written and verbal professional communication Ability to work a flexible schedule including into the evening or occasional weekends Ability to self-manage scope of work and time Proficiency in the Microsoft Office Suite What you’ll get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. About us Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected]. As part of the ecosystem of Rocket® we transform talented candidates into passionate team members who thrive in our world of opportunities. Join us in our mission to shape the future of our industries and make a lasting impact in our communities and beyond.

Requirements

• 2 years of experience in customer service, hospitality or a related field
• Ability to lift and carry 50 pounds or heavier
• Valid driver’s license
• Ability to push and maneuver heavy carts

Nice To Haves

• Experience finding solutions for clients and meeting client expectations
• Understanding of the challenges associated with physical workspace planning
• Experience in delivering written and verbal professional communication
• Ability to work a flexible schedule including into the evening or occasional weekends
• Ability to self-manage scope of work and time
• Proficiency in the Microsoft Office Suite

Responsibilities

• Create a positive experience for clients by addressing needs and answering questions with urgency
• Maintain functionality and appearance of the physical office by repairing furniture and equipment and replenishing supplies
• Assist office reorganization and special events through furniture and equipment moves
• Assist internal communication efforts by posting, delivering and removing signage
• Perform regular environmental audit of assigned floors
• Adhere to resources and tools to create work orders, track progress and provide effective communication to leadership and other teams
• Manage work order processes, coordinate site services vendors and schedule preventative maintenance
• Proactively identify and resolve issues and anticipate client needs
• Collaborate with the Workplace Support team, Building Maintenance, Focus sub-teams and leadership to execute and support projects to maintain a hospitable office environment
• Assist with processing incoming and outgoing mail and packages and provides client support in package tracking and shipment
• Order, receive, forecast, audit and maintain workplace inventory

Benefits

• Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too!
• We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life.
• We are proud to offer eligible team members perks and health benefits that will help you have peace of mind.
• Simply put: We’ve got your back.
• Check out our full list of Benefits and Perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed