IT - Voice Systems Engineer

Federated Mutual Insurance Company • Owatonna, MN

2h

About The Position

At Federated Insurance, we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own.
Federated’s culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect. We strive to create a work environment that embodies our values and commitment to diversity and inclusion. We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities. Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values.
As a Voice Systems Engineer with Federated Insurance, you will:
Work with an experienced, highly effective team while administering our enterprise voice systems
Maximize voice systems performance by continuously improving configuration standards
Minimize downtime by quickly troubleshooting, identifying, and resolving issues
Collaborate with teammates, architects, and infrastructure experts on projects and designs
Grow and develop your technical skills

Requirements

• Four-year degree with a preferred major in a computer or mathematics-related field, or equivalent work experience.
• Analytical, problem solving, and troubleshooting experience
• Strong written and verbal communication skills
• Strong customer service skills
• Desire to learn and grow professionally in the voice systems engineering field
• Ability to lift a minimum of 25 pounds.

Nice To Haves

• Experience with Avaya Enterprise Voice Systems is preferred
• Understanding of, and experience with, the following concepts is preferred:
• VoIP networking concepts and best practices
• SIP trunking configuration and troubleshooting
• Working with outside vendors, SIP carriers, and telecom service providers
• ServiceNow (incident/request management and workflow development)
• Twilio administration, integrations, and API-based messaging/voice services

Responsibilities

• Configure and administer enterprise voice systems across multiple locations
• Administer and integrate Twilio services, including messaging/voice APIs
• Automate routine MACDs (Moves, Adds, Changes, Deletes) to streamline workflows
• Manage and upgrade hardware and software
• Maintain and refine management, monitoring, and alerting functions
• Manage incidents and requests in ServiceNow and develop workflow improvements
• Maintain voice systems documentation
• Collaborate with SIP carriers and other telecom providers on provisioning and support
• Participate in an after-hours on call rotation

Benefits

• We offer a wide variety of ways to support you as a whole, both professionally and personally.
• Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives.
• Additionally, we offer exceptional benefits to nurture your personal life.
• We understand the importance of health and financial security, offering encompassing competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings.
• To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching.
• Discover more about Federated and our comprehensive benefits package: Federated Benefits You.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level