IT Training Specialist

GHJ • Los Angeles, CA

1d • $115,000 - $135,000 • Hybrid

About The Position

The IT Training Specialist supports the firm’s technology and training initiatives in collaboration with leadership and external technology vendors. This role is responsible for developing, implementing, and delivering comprehensive training programs for attorneys and staff; creating written and digital training materials; assisting with website updates; evaluating emerging legal technologies (including AI tools); and helping the firm stay current with advancements in legal innovation.

The position includes conducting instructor-led training for new hires and existing personnel; delivering applications training through classroom sessions, virtual platforms, e-learning modules, and video-based instruction; designing and developing instructor-led, virtual, recorded, and AI-enhanced learning content; and exploring innovative instructional methods to improve engagement and retention.

Requirements

• Bachelor’s degree preferred.
• Minimum of three years of software training experience in a similarly sized, multi-office law firm or legal services organization preferred.
• Classroom training experience required.
• Strong technical writing and instructional design skills.
• Ability to communicate complex technical concepts clearly to non-technical users.
• Exceptional interpersonal, written, and verbal communication skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and strong proofreading skills.
• Ability to manage multiple priorities effectively.
• Proficiency in standard legal and business software platforms, including:
• Microsoft Windows
• Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Document management systems
• Legal macro and forms software
• PDF editing and redlining tools
• Metadata management tools
• Court e-filing processes (California experience preferred)
• ERP systems (experience preferred)
• AI-powered legal tools and productivity platforms (highly desirable)

Nice To Haves

• Familiarity with graphic design or content creation tools is a plus
• Exposure to VoIP phone systems is preferred

Responsibilities

• Develop and implement firmwide training programs and create supporting written and electronic materials.
• Deliver instructor-led, virtual, and recorded training clearly and effectively.
• Provide applications training via classroom, e-learning, and remote platforms.
• Schedule and execute well-organized, comprehensive training sessions.
• Identify evolving technology training needs and collaborate with management to design effective programs.
• Provide recommendations regarding training tools, initiatives, and long-term development strategies.
• Develop engaging learning experiences using multimedia tools, AI resources, and innovative instructional formats.
• Design, write, and maintain training documentation and reference materials in accordance with documentation standards.
• Create and develop e-learning modules, including scripting and storyboarding.
• Lead the implementation and administration of a Learning Management System (LMS).
• Develop and deliver orientation training on Windows, Microsoft Office, and other firm software.
• Manage and enhance the firm’s intranet, including content updates, user guides, and training sessions.
• Develop technology test plans and perform testing as needed.
• Evaluate and support implementation of emerging legal technologies, including AI-powered productivity tools.
• Assist with software rollouts and ERP platform implementation through training and documentation.
• Monitor trends in legal technology and training practices; collaborate with leadership and vendors to enhance initiatives.
• Provide firmwide technical support as needed, including application support and website/communication updates.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level