IT Specialist

The King's Academy • Sunnyvale, CA

just now • $37 - $50 • Onsite

About The Position

TKA is a Christ-centered school grounded in a Biblical worldview, and we are looking for an IT Specialist who is a follower of Jesus Christ and is dedicated to the school’s Christ-centered mission. The primary responsibility of this position is to serve as a point of contact to provide technical support for all IT related matters. The position also provides support and administration of all IT networks and systems.

Requirements

• Bachelor’s degree (in a computer-related field)
• 3+ years experience as an IT Specialist, preferably in a school setting
• Industry standard certifications (e.g. Cisco, Microsoft, ITIL, Google, etc.)
• Database systems: ability to maintain and troubleshoot the school’s Student Information System and LMS
• Scripting and programming languages
• DNS, DHCP, Active Directory, Identity and Access Management (IAM) systems
• Single-Sign-On (SSO) and Multi-Factor Authentications (MFA) systems
• Application support
• Client/Server operating systems (e.g. Mac, Windows, Linux)
• Google Workspace
• Strong leadership qualities and mentoring skills
• Excellent skills in communicating both orally and in written form
• Able to work both independently and in a team setting
• Ability to lead by example
• Proficient with Microsoft Office and Google Suite
• Ability to learn new computer software systems
• Committed to continuous learning and improving by acquiring industry standard certifications and keeping up with new technology
• Security-conscious and detail oriented
• Commitment to loving and serving Jesus Christ and supporting the school’s mission
• Ability to work under pressure and in a fast-paced environment
• Positive, flexible, resourceful, and solution-oriented
• Able to understand, love, and relate to students
• Must be active in or pursuing community in a local Christian body of believers
• Must have compatible theology in line with TKA's Statement of Faith and Lifestyle Agreement
• Required to use the computer throughout the day
• Work will be performed from the campus
• Will move throughout the campus during the day
• May occasionally have to lift up to 30 pounds
• Work is generally performed, year-round, Monday-Friday (7:00am-3:30pm or 7:30am-4:00pm)
• This position will occasionally require you to work nights, weekends, and overnights (for trips/events). As much advance notice as possible will be provided.

Responsibilities

• Mentor a group of students by meeting daily as part of the school’s home group program
• Respond to help desk requests in a timely manner
• Troubleshoot reported problems
• Provide end-user technical support and desk-side assistance.
• Communicate professionally and ensure end-user satisfaction
• Maintain existing and run new Ethernet/Fiber cabling
• Monitor hardware, software, & system performance metrics
• Respond to alarms in a timely manner
• Provide support to students and parents as needed
• Install, maintain, and troubleshoot:
• Network infrastructure (servers, switches, access points, etc)
• Wireless infrastructure and Mobile Device Management system
• Server and client operating systems
• Create, update, and maintain IT documentation including, but not limited to, network infrastructure and IT processes
• Provide individual hands on training to staff and students as needed
• Department specific training

Benefits

• TKA offers a comprehensive benefits package that includes medical, dental, and vision insurance.
• Additionally, TKA has an HSA and FSA plan, Employee Assistance Program, 403(B) base with matching contributions, basic life insurance, paid time off, and paid professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level