IT Specialist

Hansen Corporation•Princeton, IN

24m•Onsite

About The Position

The IT Support Specialist will provide hands-on technical support and expertise primarily to the Princeton, IN location but occasionally across our global operations. This role focuses on end-user support, troubleshooting, and maintaining IT systems to ensure smooth business operations. About Our Company ElectroCraft, Inc. provides application-engineered specialty fractional-horsepower motor and motion control products. Electrocraft motion systems power critical components of some of the world's most innovative products in medical equipment, robotics, industrial automation, agriculture, and lab equipment. Some of our innovative products include DC motors, gear motors, linear actuators, and motor drives. With facilities and customers around the globe, ElectroCraft provides advanced precision solutions with the highest reliability and lowest total cost of ownership, which is why it is trusted by both the largest brands and the newest cutting-edge companies.

Requirements

Associate’s degree in Information Technology, Computer Science, or a related field, OR relevant certifications (CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or equivalent).
Ability to stand or sit for extended periods.
Occasionally climb, stoop, bend, kneel, crouch, reach, and twist.
Lift and carry office equipment (up to 25 lbs).
Work in both climate-controlled and non-controlled environments.

Nice To Haves

1–2 years of IT support or related experience (internships/co-ops considered).
Proficiency with Windows OS, Microsoft 365, Active Directory, and basic networking.
Experience with helpdesk/ticketing systems (e.g., Zendesk, SysAid, ServiceNow).
Strong troubleshooting skills and attention to detail.
Excellent communication skills; able to support users with varying technical abilities.
Willingness to work flexible hours to support global teams.
Ability to work independently and manage multiple priorities.
Familiarity with virtualization (VMware, Hyper-V) is a plus.
Experience supporting users in a multi-site or global environment.
Knowledge of ITIL or other service management frameworks is a plus.
Self-motivated and proactive starter, able to work independently without supervision.

Responsibilities

Provide tier 1 and tier 2 technical support for employees on the production floor and office, including troubleshooting hardware, software, network, and mobile device issues via phone, remote tools, or in-person.
Manage and resolve IT support tickets, ensuring minimal disruption to manufacturing operations.
Install, configure, maintain, and troubleshoot PCs, laptops, printers, barcode scanners, peripherals, and production-related devices.
Support and maintain local/wireless networks, VPNs, network devices, and site servers; monitor network performance and address connectivity issues.
Perform regular maintenance, software updates, security patches, and endpoint protection checks on all IT equipment.
Assist with user account management onboarding/offboarding, password resets, permissions in Active Directory and related systems.
Support integration and troubleshooting of manufacturing systems ERP, MES, machine interfaces, automation technologies, IoT devices, and data analytics platforms.
Ensure IT security protocols are implemented and monitored to protect sensitive production data and intellectual property; ensure compliance with company policies and industry standards.
Maintain accurate documentation and records of IT assets, support activities, technical procedures, and user guides.
Train staff on new technologies, IT policies, and best practices; communicate effectively with production, engineering, and management teams.
Coordinate with vendors and remote teams to resolve cross-site IT issues; support video conferencing and remote access tools.
Track IT equipment inventory, manage hardware/software licenses, and participate in IT projects, rollouts, upgrades, disaster recovery, and backup/restore operations.
Strategic Thinking: Make IT decisions aligned with business and production goals.
Initiative & Ownership: Take responsibility for the IT environment and lead improvement projects within role responsibility.
Cross-Functional Collaboration: Work effectively with production, engineering, office, and vendor teams.
Cost Awareness: Recommend solutions that balance performance, reliability, and cost.
Communication: Clearly explain technical concepts to non-technical staff.
Teamwork: Collaborate effectively with a wide range of coworkers and departments.
Empathy & Patience: Provide thoughtful, respectful support to users with varying technical skill levels.
Professionalism: Represent the IT function with integrity, reliability, and confidentiality.
Service Orientation: Demonstrate a helpful, customer-focused mindset in all interactions.
Conflict Resolution: Manage misunderstandings or miscommunications constructively.
Build trust with others through own authenticity and follow-through on commitments.
Ensures thorough familiarity with company policies and procedures. Appropriately applies policies and procedures in compliance with government laws.