IT Specialist

Tioga Downs • Nichols, NY

3h • Onsite

About The Position

Are you a tech-savvy problem solver with a passion for optimizing systems and keeping everything running smoothly? We're looking for an IT Specialist who thrives in a fast-paced environment and loves tackling new challenges.

Requirements

• High School Diploma or GED required.
• Must possess effective communication skills, and be computer-literate, with superior programming and usage skills.
• Minimum Microsoft Certified Profession (MCP) or equivalent.
• Ability to operate tools, components, and peripheral accessories.
• Basic knowledge of IBM’s AS400/System i5 system platform.

Nice To Haves

• Bachelors of Science in Computer Science from a four-year college or university are preferred.
• Three to five years related work experience with one to three years related work experience in Casino, Hospitality and/or Banking or Entertainment industry preferred.

Responsibilities

• Support all business applications (e.g., point –of-sale, casino & hotel management systems)
• Set up, configure, test, maintain, monitor and troubleshoot teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation equipment.
• Receive and respond to incoming calls, pages, and/or e-mails regarding hardware and software problems.
• Perform on-site analysis, diagnosis, and resolution of technology problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
• Document instances of AV equipment failure, repair, installation, and removal.
• Develop and maintain an inventory of all hardware equipment; periodically audit inventories to mitigate risk of damage or theft.
• Assess the need for and implement performance upgrades to computers, including the installation of CPUs, I/O and NIC cards, hard disks, RAM, DVD/CD-ROMs, etc.
• Answer to and perform installs, moves, adds and changes (IMAC) requests.
• Document instances of hardware failure, repair, installation, and removal.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.

Benefits

• Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)
• Generous 401K plan - 100% Vested from the beginning!
• Medical, Dental, Vision and Life Insurance available for Full-Time Employees
• Paid Time Off, Sick Time and Holiday Pay
• Tuition Reimbursement for eligible employees
• Discounts available for Hotel, Restaurants, Spa Services, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED