IT Training Specialist

Feufo • Stoughton, MA

14d

About The Position

We are seeking a Training Subject Matter Expert (IT Department) for our client in the non-profit sector. This role involves delivering IT training to staff, maintaining training materials, and providing technical support. The SME ensures efficient onboarding and continuous education, working collaboratively with HR and the IT team to enhance workflows through technology.

Requirements

• Education: High School Diploma, Technical School, or equivalent experience.
• Experience: 1-3 years in IT-related training roles.
• Skills: Strong understanding of computing equipment and software.
• Excellent communication and facilitation abilities.
• Self-motivated, detail-oriented, and organized.
• Comfortable training diverse groups and managing multiple tasks efficiently

Responsibilities

• Conduct orientation and ongoing IT training for new hires and existing staff.
• Collaborate with HR to develop training materials, job aids, and manuals.
• Identify training needs and create instructor-led and self-paced learning modules.
• Set up, maintain, and troubleshoot computer and network systems.
• Provide remote technical support for offsite users.
• Maintain inventory of IT equipment and supplies.
• Communicate with all departments on training procedures and needs.
• Continuously improve workflows through technology and training initiatives.
• Document training processes and maintain up-to-date records.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED