IT Specialist

Cipla-posted 12 days ago
Full-time • Mid Level
Fall River, MA
5,001-10,000 employees
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This role is responsible for partnering with business for IT solutions following the Global, Regional and Country level set processes from phase of IT solutioning to Go Live & support. The role needs to interact with Cipla support functions and vendors / partners. This role will perform IT Systems Support including Systems Implementation, Validation, Administration etc., for Manufacturing, Packaging, Warehouse, Quality etc., IT project coordinator role and stakeholder management for systems implementation.

  • Application Management Build technical understanding of MES applications, Serialization Software’s, Quality Systems QC applications/software’s and end to end business processes to have the capability to propose system changes, process transformations in line with the evolving business requirements.
  • SAP Support for Production, Warehouse and Quality Handling Audit Trails, CSV activities
  • Network Administration, Software application management, Vendor management, User management with roles and profiles
  • Define architecture of enterprise applications needed to have best in class engagement with internal employees, Vendors/Partners, Customers etc.
  • Evaluate new technologies, develop innovative solutions to deliver business objectives.
  • Engage with stakeholders Multi-Functional teams across regions e.g. Manufacturing, Packaging, WH, QC, QA, Engineering, Finance, HR etc. and IT Business Partners and other IT Verticals.
  • Determine opportunities to implement / scale applications across regions where there are similar business processes.
  • Build business cases for the implementation of tactical solutions where necessary, keeping in mind the future Roadmap.
  • Track committed project timelines, milestones, budgets, scope deliverables and business outcomes.
  • Ensure that key performance indicators and success criteria are aligned with the desired outcomes.
  • Propose, Design and Manage support models, ensure delivery of aligned SLAs for Incident, Change, Request Management for the delivered solutions working with partners.
  • A minimum of a bachelor’s degree in engineering, Information Technology or a related field.
  • 3-5 years of work experience across various technology platforms.
  • Knowledge and experience in handling MES systems, Manufacturing, Packaging and WH machines
  • Experience with Manufacturing, Packaging and WH IT solutions (MES/SCADA/LIMS etc.,), CSV activities with strong preference in pharmaceutical.
  • Knowledge and experience in handling QC systems, LIMS, QA/R&D/RA applications
  • Experience with Quality, R&D, RA IT solutions (Waters/Master Control/LIMS etc.,), CSV activities with strong preference in pharmaceutical.
  • Good oral and written communication skills, ability to work in a team environment.
  • Strong skills in IT Manufacturing, Packaging and WH Systems support including IT administration, Systems Validation, PLC.
  • SAP Skills in Production, WH, Packaging and Quality modules Validation, Maintain Infrastructure & Security etc.,
  • Demonstrated analytical skills
  • Understanding MES solutions, Manufacturing software’s, SQL database, Application administration etc., and how to apply them to business scenarios.
  • Understanding Quality Systems solutions, Quality software’s, SQL/Oracle database, Application administration etc., and how to apply them to business scenarios.
  • Advanced Microsoft Suite, with strong emphasis, Excel Skills, such Macros.
  • Experience supporting Manufacturing, Packaging, Serialization and WH solutions, IT infrastructure solutions etc.,
  • Experience supporting Quality – QC/QA, R&D and RA software solutions, IT infrastructure solutions etc.,
  • Has strong interpersonal and collaboration skills crucial for team-based working.
  • Proficiency in MS Suite including Excel, PowerPoint, Word, Outlook, Teams
  • Excellent time management skills with a proven ability to meet deadlines.
  • Willingness to learn.
  • Able to lift 15 pounds with or without assistance.
  • Must be willing to work in a pharmaceutical manufacturing setting.
  • Must be willing to work some weekends based on business needs as required by management.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Able to be able to wear personal protective equipment (PPE) such as hard hat, hair net, safety shoes, glasses, lab coat, and other PPE as required.
  • Master’s or advanced programs/certifications in discipline (preferred).
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