IT Specialist

TOMPKINS CONSOLIDATED AREA TRANSIT INC • Ithaca, NY

11d • $25 - $27 • Onsite

About The Position

Are you a problem-solver with a passion for technology and helping people? TCAT is searching for an IT Specialist to join our operational technology department. If you excel at providing engaging, hands-on technical support and you're looking for a workplace with a diverse workforce that provides essential services to our vibrant community, look no further! What You'll Do: Analyze and troubleshoot network connectivity issues, ensuring the daily operations in the office and across the fleet. Work closely with frontline operations staff, providing essential IT support to keep our vital services running smoothly. Deliver efficient, timely technical support to both on-site and remote users, while proactively managing the ticketing system with minimal oversight; escalating issues only when necessary. Perform scheduled maintenance and critical upgrades on workstations and network services to prevent disruption. Work directly with the IT Manager and external vendors to monitor and manage all software licenses and subscriptions. Create helpful SOPs and train end-users on best practices. Why Join TCAT? We offer a truly supportive work environment where your skills and passion make meaningful impact on thousands of riders everyday! Excellent benefits including generous contributions to your retirement plan and medical insurance as well as fully employer-paid dental, vision, life, and disability insurance. Generous PTO: 15 days vacation, 7 days protected sick leave, 7 paid holidays, 5 floating holidays, 3 personal days. Be part of an innovative, mission-driven team working on diverse projects and unique technology in a transit environment.

Requirements

• Bachelor’s degree in IT or related field, 1-3 years’ experience in computer networks and system maintenance.
• Demonstrated ability to acquire and maintain a working knowledge of a wide range of applications/systems.
• Familiarity with end-user support, security systems, and hardware monitoring.
• Strong knowledge of Microsoft Office 365 and Windows OS (10, Server 2012/2016/2019).
• Excellent problem-solving, a positive attitude, and strong customer service skills.
• Demonstrated ability to take initiative and work independently while actively contributing to a collaborative, mission-driven team.
• Willingness to flex your work schedule and provide occasional off-hour support to meet operational needs.

Responsibilities

• Analyze and troubleshoot network connectivity issues, ensuring the daily operations in the office and across the fleet.
• Work closely with frontline operations staff, providing essential IT support to keep our vital services running smoothly.
• Deliver efficient, timely technical support to both on-site and remote users, while proactively managing the ticketing system with minimal oversight; escalating issues only when necessary.
• Perform scheduled maintenance and critical upgrades on workstations and network services to prevent disruption.
• Work directly with the IT Manager and external vendors to monitor and manage all software licenses and subscriptions.
• Create helpful SOPs and train end-users on best practices.

Benefits

• Excellent benefits including generous contributions to your retirement plan and medical insurance as well as fully employer-paid dental, vision, life, and disability insurance.
• Generous PTO: 15 days vacation, 7 days protected sick leave, 7 paid holidays, 5 floating holidays, 3 personal days.
• Be part of an innovative, mission-driven team working on diverse projects and unique technology in a transit environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level