IT Training Delivery and Adoption Manager

Holland & Knight•Tampa, FL

About The Position

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is located at the Firm's global operations center in Tampa. General Description: We are seeking an IT Training Delivery and Adoption Manager to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment and contribute to the growth and success of our Firm. The IT Training Delivery and Adoption Manager is responsible for both the strategic oversight and direct execution of IT training delivery across the firm. This role operates as a player‑coach, actively delivering training sessions while providing vision and leadership to the IT Training Delivery team. The IT Training Delivery and Adoption Manager owns delivery standards, trainer readiness, scheduling, learner experience, and delivery consistency for instructor‑led, virtual, and blended training programs across multiple offices and regions. The IT Training Delivery and Adoption Manager partners closely with the IT Training Content and Design Manager and IT stakeholders to ensure training is delivered effectively, consistently, and in alignment with firm priorities. Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law. Special projects and duties as assigned.

Requirements

Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.
Must possess strong organizational skills, exceptional communication and writing abilities.
Proven presentation and platform skills.
Excellent technical coaching and counseling skills with the ability to effectively influence others to act and achieve objectives.
Strong analytical skills to assess training effectiveness and implement improvements.
Proficiency in designing and developing online learning modules.
Ability to manage multiple projects simultaneously and meet deadlines.
Bachelor’s degree or equivalent experience in Training, Education, or a related field.
7+ years of experience personally delivering instructor‑led and/or virtual training.
Prior experience managing or leading trainers or facilitators.
Strong facilitation, presentation, and coaching skills with professional audiences.
Experience coordinating training across multiple offices or regions.
Ability to manage logistics, schedules, and competing priorities while remaining hands‑on.
Expert level proficiency with MS Office Suite.
Ability to learn such software, as well as software developed in house required.
Ability to sit or stand for extended periods of time.
Moderate or advanced keyboard usage.

Nice To Haves

Knowledge of legal industry specific software is preferred (i.e., Document Management System).

Responsibilities

Lead and personally participate in the delivery of IT training sessions for key initiatives and high‑impact rollouts.
Directly oversight of the IT Training Delivery team, including performance management, coaching, scheduling, and professional development.
Own the IT training delivery strategy, including delivery methods, cadence, and regional coverage.
Develop and maintain the training calendar, balancing business priorities, trainer capacity, and rollout timelines.
Assign trainers to sessions and initiatives based on skill set, availability, and regional needs.
Establish and enforce delivery standards, facilitation guidelines, and learner‑experience expectations.
Conduct dry runs, pilots, and delivery readiness checks to ensure successful execution.
Coach Regional Trainers to ensure consistent quality and adherence to standards.
Serve as the primary escalation point for delivery issues during live sessions.
Oversee learner communications related to training logistics, expectations, and follow‑up.
Capture field feedback, recurring learner questions, and delivery insights to inform content improvements.
Partner with the IT Training Analyst to validate attendance, completion tracking, and delivery metrics.
Review learner feedback and delivery data to drive continuous improvement in training execution.
Stay current with emerging learning technologies, including AI enabled capabilities, and apply them responsibly to enhance training effectiveness, scalability, and insight.

Benefits

comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
life and AD&D insurance
short and long term disability insurance
tax-advantaged accounts for health care expenses, including FSAs and HSAs
FSAs for dependent care
health advocacy services
behavioral health and counseling resources for all family members
401(k)
profit sharing
backup dependent care
senior care planning support
resources for individuals with development disabilities and their caregivers
paid holidays and other paid time off, including paid leave for new parents