IT Telecom Analyst

Duke Energy Corporation•Raleigh, NC

11h•Hybrid

About The Position

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Job Summary: This family of positions provide enterprise level architecture, design and support of Telecommunications Services needed to support infrastructure and business applications. These services include, but are not limited to Synchronous Optical Networking (SONET), Dense Wavelength Division Multiplexing (DWDM), Optical Transport Network (OTN), Local Area Networks (LAN), Voice Over IP (VOIP), Land Mobile Radio, Microwave Packet Radio and a variety of other hardware and software solutions. Positions also integrate applications to enable usage, support, and monitoring of these various hardware technologies. Positions develop and maintain routine work procedures and define standard designs, installation, support and upgrade methodologies. Responsibilities may include evaluation, acquisition, design, installation, integration testing, upgrading components, operational support and performance monitoring. Telecommunications roles which fall under this job family include: Implementation Coordinator, Project Coordinator, Data/Voice/Transport/Radio Design & Support, Operations Support, Carrier/Wireless Provisioning & Billing, Training & SharePoint Support, Process/Metrics & ITSM Tools Support.

Requirements

Associates degree
2 years related work experience
In lieu of Associates degree(s) AND 2 year(s) related work experience listed above, High School/GED AND 5 year(s) related work experience
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

Nice To Haves

Telecom project delivery experience for utility business units such as Transmission, Natural Gas Business Unit, Regulated & Renewable Energy, etc.
Previous Duke Energy Experience
Project management & leadership experience
Agile project delivery experience
Agile Lead role experience
Meeting facilitation experience
Jira tool knowledge and experience
Documentation management experience
Engineering construction documentation experience
Experience working with engineers and field services technicians in a fast-paced delivery and support environment
One year experience with Microsoft (MS) Windows Operating Systems and MS Office.
Demonstrates ability to work independently with some direct supervision or review.
Proficient troubleshooting & problem solving skills.
Experience with position specific technical Software and Hardware.
Computer skills, including general usage and support.
Ability to research independently, multi-task, and meet deadlines under tight timeframes.
Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.
Demonstrated ability to build working relationships with different levels within the organization.
Ability to work effectively in a work plan driven/team environment.
Good written and oral communication skills.
Applies defined telecom technologies to the business
Proficient knowledge of the telecommunications systems, associated safety policies, practices, work procedures and regulatory requirements.
Effective inter-personal skills (listening, conflict management, approachability, negotiations).
Ability to effectively prioritize activities and focus team efforts based-on priority.

Responsibilities

Provides engineering/technical expertise and guidance in the identification, analysis and resolution of well-defined problems in area of expertise.
Contributes to team decision-making in the accomplishment of business goals and objectives through effective planning, organizing, estimating, scheduling and monitoring of work activities; deals with changing priorities and differing situations and makes decision that may affect the work of the team.
Prepares thorough and accurate technical reports, correspondence, documentation, calculations and sketches related to well-defined problems and analysis of moderate scope and complexity.
Conducts engineering and related studies; projects and assignments are clearly defined with focus on development but must be able to complete routine projects with minimal oversight; competent to design, operate and maintain systems with minimum impact on existing systems.
Possesses and applies the fundamental concepts, practices and procedures; demonstrates proficiency in technical competencies and has ability to interpret technical information and instructions.
Monitor the system performance for normal operations and identify problem areas; evaluate load efficiency, interface operability, and service availability. Provide metric reports as requested. Recommend solution to resolve issues.
Develops positive working relationships to effectively coordinate work activities.
Demonstrates effective oral and written communication skills.
Maintains accurate records and files.
Supports the company's goals and represents the company positively and professionally.
Manages personal self-development and maintains current knowledge of the industry to leverage more effective or emerging technologies.
Provides mentoring and training to junior staff.