IT Technician

Lake Winnepesaukah Amusements Inc•Fort Oglethorpe, GA

About The Position

The IT Technician is responsible for maintaining and supporting the organization's IT systems, including computer hardware, software, and network operations. This role ensures the reliability and performance of all workstations while providing timely technical support to employees. The IT Technician serves as one of the primary points of contact for troubleshooting issues and plays a key role in maintaining system integrity and daily IT operations.

Requirements

Associate's degree in Computer Science or related field (or equivalent experience)
1–3 years of experience in IT support, systems maintenance, or networking
Experience working with current operating systems and basic network environments
Strong troubleshooting and analytical problem-solving skills
Ability to communicate technical information clearly to non-technical users
Working knowledge of computer systems, networks, and common software applications
Ability to manage multiple priorities and meet deadlines
Ability to work independently and in a team environment
Strong attention to detail and organizational skills
High level of discretion and confidentiality
Ability to stand/walk for extended periods of time
Ability to lift 25lbs. or more
Ability to work outdoors in varying weather conditions
Ability to work weekends and holidays

Responsibilities

Install, configure, maintain, and upgrade computer hardware, software, and peripheral equipment.
Provide day-to-day technical support to employees, resolving issues in person, remotely, or via phone.
Troubleshoot and diagnose hardware, software, and basic network issues.
Monitor system performance and ensure proper functionality of all IT systems.
Perform routine maintenance tasks, including system updates and network backups.
Set up and support user accounts, permissions, and access as needed.
Document issues, resolutions, and system changes accurately.
Assist with IT projects, upgrades, and system improvements.
Maintain security best practices and protect sensitive data.
Serve as a reliable resource for employee technical questions and training.