IT Technician (Part-Time)

Filtereasy LLC•Wilson, NC

About The Position

FilterEasy, LLC is a leading manufacturer and direct-to-consumer distributor of air and water filter products. The subscription-based service eliminates the stress of remembering when to change filters in the home to maintain healthy air and drinking water. With just a few clicks via its modern e-commerce design, customers are set up to receive their filters on-time, when it’s time to change them - never having to think about it again. FilterEasy is private-equity backed by Great Hill Partners. We are seeking a part-time IT Support Specialist to support the day-to-day technology needs of our air filter manufacturing operations. This role ensures our production floor, office staff, and warehouse teams can work efficiently and securely. The ideal candidate is a hands-on problem solver comfortable working in a manufacturing environment.

Requirements

1–3 years of experience in IT support or a similar technical role.
Working knowledge of Windows and Apple devices, Microsoft 365, and common business applications.
Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi).
Strong troubleshooting and communication skills.
Ability to work independently, prioritize tasks, and support both office and production environments.

Nice To Haves

Familiarity with manufacturing IT environments (ERP systems, production devices, barcoding/labeling) is a plus.

Responsibilities

Provide first-level technical support for employees (hardware, software, network issues).
Maintain, troubleshoot, and update PCs, printers, scanners, and label printers used in production and shipping.
Manage user accounts, permissions, and device setups in Jump cloud, Google, AWS, and WMS
Monitor and maintain basic network infrastructure (Wi-Fi, switches, cabling).
Perform routine maintenance, updates, and patching on systems and equipment.
Document common procedures, troubleshooting steps, and equipment inventory.
Support IT-related projects