IT Technician

MPM Macon•Fort Myers, FL

15h

About The Position

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. This position is responsible for providing technical assistance, support, and advice to hotel staff and guests using computers and computer peripherals. He/she will troubleshoot and diagnose issues as reported by staff, gather data to identify staff needs, and then use that information to identify, interpret, and evaluate system and network requirements. He/she will also assist other hotel staff to conduct user training in the proper use of new hardware and software as it is introduced. He/She will work with corporate IT staff as needed or in conjunction on certain projects or escalations.

Requirements

High School diploma, GED, or equivalent required
Ability to work in a team
Excellent interpersonal and communication skills-written and verbal

Nice To Haves

Associate degree in a computer related discipline is preferred.
One (1) year of experience in computer hardware support and maintenance is preferred
Previous hotel or hospitality experience a plus

Responsibilities

Receive, configure, install and support computer hardware and peripherals in a networked environment
Troubleshoot, diagnose and repair hardware and software issues for users in their workspace
Assist the Corporate IT staff in the roll-out of network, operating system and software upgrades and patches as those requirements arise
Maintain PCI and Brand standards
Use common hand tools, diagnostic and predictive software and tools to perform routine maintenance and upgrades on computers, peripherals and network hardware and appliances
Perform other departmental duties as may be required by Management
Responsible for maintaining a clean, safe and hazard free work environment
Ability to assist with AV needs including setting up projectors, laptops, and basic AV needs
Other duties as assigned by Management