IT Technician

Crain Automotive•Little Rock, AR

29d•Onsite

About The Position

Crain Automotive is seeking a knowledgeable and proactive IT Technician to provide technical support to dealership staff, manage and maintain hardware/ software systems, and ensure network reliability across multiple departments. The ideal candidate will be a problem-solver with a strong understanding of dealership software platforms, general IT infrastructure, and excellent customer service skills.

Requirements

1-3 years of IT support experience; automotive or dealership IT experience a strong plus
Familiarity with dealership software systems (Reynolds & Reynolds, CDK, Dealertrack, etc.) preferred
Strong understanding of Windows OS, networking, and remote support tools
Ability to diagnose and resolve hardware and software issues efficiently
Excellent communication and interpersonal skills
Mus be self-motivated, organized, and able to work independently

Nice To Haves

Familiarity with dealership software systems (Reynolds & Reynolds, CDK, Dealertrack, etc.) preferred
automotive or dealership IT experience a strong plus

Responsibilities

Provide onsite and remote support for desktop, printer, phone and dealership-specific hardware
Maintain user accounts, permissions, and systems access
Troubleshoot and resolve technical issues related to software, networking, and hardware
Document and track all support requests and solutions in the ticketing system
Assist with DMS (Dealer Management System) and CRM software support
Maintain IT department documentation accurately and in a readily accessible form
Assist with equipment upgrades, inventory, and audits
Install and configure workstations, applications and dealership peripherals
Perform other duties as assigned by supervisor