IT Technician

Housing Works • Brooklyn, NY

18h • Onsite

About The Position

The IT Technician Level I must be knowledgeable in software, hardware, networking, and other technical aspects. This role acts as a liaison between Housing Works, Xerox, Comserv/BCMone (the outsourced IT companies), and other vendors regarding technology and infrastructure. The technician will provide on-site support for end users to improve business productivity.

Requirements

• CompTIA Certifications

Responsibilities

• Working with the rest of the IT Department to complete projects including but not limited to: Hardware upgrades and replacements
• Windows refreshes
• Asset collection, and inventorying
• Cable management and cleanup for server rooms and at end user desks
• Acting as an escalation point for matters where our managed server provider requires hands-on or local support for troubleshooting
• Maintaining IT compliance by auditing users for Secure Print capabilities
• Preparing devices for deployment through a combination of SCCM, Intune, and other MDM software.
• Working with the rest of the team to ensure devices are assigned and tracked properly
• Maintaining e-waste inventory and ensuring it is disposed of properly.
• Maintaining server rooms at all locations and making sure they are clean and receiving proper ventilation
• Maintaining and updating technical documentation as we make changes to the environment and ensuring that users can refer to these for their benefit.
• Providing technical support or training to users.

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget.
• Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees