IT Technician

Magna International•Alto, NM

14d

About The Position

Magna is looking for an IT Operations Technician that provides frontline and advanced technical support for end-users and IT systems, ensuring reliable, secure, and efficient technology operations. This role serves as a foundational position within the IT organization, supporting daily operations while developing the skills required for higher-level technical roles.

Requirements

Demonstrated knowledge of safety hazards to perform job duties safely and effectively.
Demonstrated good communication and interpersonal skills to work with users at various levels. within the Company.
Must be able to express technical idioms in a non-ambiguous manner.
Demonstrated ability to perform work, such as installation and repair, which may involve driving, lifting, bending, twisting, climbing, etc.
Demonstrated strong understanding of personal computer workstations and technologies to be able to install equipment and systems safely and effectively.
Self-directed, able to work independently.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Ability to obtain and maintain a hi-lo and lift license to support floor-level IT functions
1-3 years of experience in IT support, help desk, or IT operations-related roles.
Working knowledge of window operating systems.
Experience supporting end-user hardware, software, and peripheral devices.
Familiarity with ticketing systems and IT service management processes.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
Strong troubleshooting, documentation, and customer service skills.
Ability to follow procedures, prioritize tasks, and escalate appropriately.
Strong verbal and written communication skills.

Nice To Haves

Associate's degree preferred.
Experience working in 24x7 manufacturing environments.

Responsibilities

Provide frontline and advanced technical support for end-users, resolving hardware, software, and access-related issues.
Receive, triage, document, and resolve service requests and incidents using a Change management system.
Support user lifecycle processes, including onboarding, offboarding, and access changes
Install, configure, maintain, and troubleshoot workstations, peripherals, and approved software
Perform basic troubleshooting of network connectivity.
Support endpoint management and patching using approved management tools.
Follow established procedures, runbooks, and security policies; escalate issues appropriately
Identify recurring issues and contribute to process improvements to reduce ticket volume and improve service quality.
Maintain accurate documentation of systems, procedures, and troubleshooting steps.
Participant in maintenance activities, system changes, and continuous improvement initiatives as assigned.
Maintain confidentiality and uphold Magna business ethics.
Assist with IT projects, system upgrades, and technology rollouts as assigned.
Support testing and validation of new hardware, software, and configurations.
Participate in after-hours or on-call support as needed.
Provide basic training and guidance to end-users on supported technologies and best practices.
Contribute to knowledge base articles, standard operating procedures, and technical documentation.
Stay current on relevant technologies, tools, and security practices through training and self-study.
Perform other related duties as assigned to support IT operations.