IT Technician - Caribe Royale Orlando Hotel

Caribe Royale•Orlando, FL

About The Position

The IT Technician will be responsible to install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms for guests and team members. He/she will provide training to users on proper usage of all systems as well as provide support and technical guidance.

Requirements

Professional demeanor appropriate for a resort environment.
Minimum 2 years' experience in Information Technology or related field.
Excellent administrative, interpersonal, organizational, written, and verbal communication skills.
Ability to work with minimal supervision.
Helpdesk/Desktop support experience a plus.
Ability to operate a motor vehicle.
Ability to communicate in the English language.
Strong problem-solving and analytical abilities.
Ability to create and maintain spreadsheets.
Ability to meet deadlines and work under pressure.
Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
On a continuous basis, sit at a desk for long periods of time in front of a computer screen.
Intermittently twist to reach equipment or supplies surrounding desk.
Use the telephone and computer keyboard daily.
Must be physically fit to lift, pull, and push items up to 50 pounds.
Also requires standing/walking/reaching and bending throughout shift.

Nice To Haves

Microsoft Certified Software Engineer preferred.
Understanding networks and hotel applications is an asset.
Helpdesk/Desktop support experience a plus.
(Second language is a plus).
experience in a large hotel environment preferred.

Responsibilities

Provide high levels of service and support to guests and team members with technological needs.
Maintain core technology standards and best practices in respect to property systems.
Assist with the maintenance of backup and emergency procedures to ensure integrity of programs and data.
Assist in projects such as software and computer rollouts to hotel staff.
Analyze, recommend, and implement process improvements.
Protect the privacy and security of guests and team members.
Maintain confidentiality of proprietary materials and information.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and cost-savings.
Maintain inventory of all technology devices (e.g., cellular phones, laptops, routers, switches, encoders).
Refer major problems to management.
Provide after-hours support when required.
Perform any other duties as required by management.