IT Technician Permanent Part-time

Camden County College•Camden, NJ

65d•$21,000 - $25,000

About The Position

Camden County College (CCC) is a leading two-year community College with campuses in Blackwood, Cherry Hill and Camden, New Jersey. In addition, the college operates a Regional Emergency Training Center to educate and train police and fire academy professionals as well as a partnership with the Joint Health Sciences Center in the Camden City educational hub. The college is proud of its status as a Hispanic-serving and military friendly institution. As a leading employer in the region, CCC offers dynamic opportunities for educators, academic leaders, and professionals who are passionate about shaping the future of education and workforce development. Joining CCC means becoming part of a mission-driven institution that values diversity, innovation, and excellence. Our faculty and administrative teams are dedicated to student success, academic rigor, and community engagement, making CCC an exciting and rewarding place to work. Choose CCC for competitive salaries and comprehensive benefits, including health, retirement and tuition assistance.

Requirements

Associates degree plus 2-3 years of work experience in installing and maintaining desktop computer systems, laptops and mobile devices; or current A+ Certification or higher certification, plus 1-2 years of work experience.
Experience working with and troubleshooting computer equipment issues in a networked environment; some experience with troubleshooting network issues.
Experience with using various software deployment methods including deployment tools, scripts and batch files.
Experience with video and sound equipment including projectors and racked AV equipment.
Excellent interpersonal skills with a focus on customer service.
Ability to work collaboratively in a team environment and on independent projects.
Ability to use creative and out-of-the box thinking as well as standard industry methods for providing technical support.

Responsibilities

Provide desktop support on all four campuses.
Install and configure personal computer hardware and peripheral equipment, including but not limited to monitors, keyboards, and CD/DVD drives; printers; laptops and other mobile devices.
Perform routine maintenance and repair on computers and peripheral equipment, laptops, mobile devices, printers; network cabling and connected networked devices.
Setup and deploy mobile devices, such as iPads, Android and Windows tablets and laptops.
Troubleshoot and repair computers, printers, and other peripherals located in staff, faculty and student-use areas.
Troubleshoot and assist with repairing network-connected, device-related issues, such as LAN and wireless connectivity and equipment connectivity (computers, printers, telephones).
Install and configure computer software, including but not limited to, operating systems and applications such as Windows, Mac OS, and MS Office suite; various email applications and anti-virus software; third-party applications used in teaching and administrative environments.
Coordinates/escalates technology issues with the OIT Help Desk, Network Services, and other OIT departments.
Trains users including students, staff, and faculty, on the proper use of hardware and software.
Creates and maintains good customer service relationships with students, faculty and staff.
Assists faculty and staff in the utilization of AV equipment.
Assists with troubleshooting, making minor repairs and maintaining AV equipment used in classrooms and event rooms; arranges for repairs and maintenance as necessary.
Sets-up equipment such as microphones and auxiliary computer devices in special event locations such as the Camden Technology Center theater and banquet event rooms as well as other classrooms as needed.
Provide occassional IT/AV support at evening and weekend high-profile events and meetings.
Help maintain inventory control for all computers and computer-related equipment on all College campuses.
Provides technical support as needed for community, outside client, and county activities.
Respond to calls for support on other shifts and weekend emergency requests.
Maintains all job-related documentation, including tickets, inventory forms, request forms, and SOP documents.
Practice good communication skills with OIT department teams and other departments, faculty and students as needed to provide good customer service.
Practice good follow up procedures on assigned projects, tasks and difficult or high-profile situations.
All other duties as required of the position.

Benefits

Camden County College offers a benefits package to our permanent part-time employees that includes a retirement plan and short-term disability plan as well as a paid time off policy, which includes paid holiday time. Additional benefits include an Employee Assistance Program (EAP), tuition reimbursement, tuition waiver programs and professional development opportunities.

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