IT Technician

Cross Link Consulting•Augusta, GA

12d•$40,000 - $45,000•Onsite

About The Position

Cross Link Consulting of North Augusta, SC is seeking to hire a full-time IT Technician to be the hero our customers need by directly assisting end users, often face-to-face with their computer systems, software, cloud systems, and cybersecurity protection. In this position, you will earn a competitive salary of $40,000-$45,000/year , based on experience. We also offer a great company culture with excellent perks including healthcare benefits, flexible hours, independence, and training and continuing education . Our community needs humble, grateful, caring stewards who are driven to serve others . If you embody these values and are driven to help people with their technology challenges, then read on! ABOUT CROSS LINK At Cross Link Consulting, we don't fix computers, we serve people! We are a Managed Services Provider (MSP) offering Information Technology support services, software support, cloud solutions, and cybersecurity services to small and medium businesses in the Augusta area. It didn't happen overnight, but we've developed an approach to out-sourced IT and cybersecurity that brings exponential benefit and value to our partners. We strive to delight our clients and view each interaction as an opportunity to make them feel loved. At Cross Link we strive to focus on people's natural talent and calling as reasons to be a consultant in this field. We believe that our success is due to our employees assisting our clients with their IT needs not just because it's their job but because they yearn to help! We bring passion to the job that is often lacking or short-lived with in-house information technology employees. This is why we offer our employees a supportive company culture with competitive compensation and great perks. A DAY IN THE LIFE AS AN IT TECHNICIAN Each day holds new and exciting opportunities to serve others in the world of Information Technology at Cross Link. As an IT Technician, you get to provide onsite and remote IT support to people that have put their trust in us to resolve and troubleshoot the technical difficulties they face. A typical day might have you at an Augusta business installing a user's new workstation, troubleshooting someone's software issue, or resolving a client's backup job failure. This is where your love and giftedness for helping people with their Information Technology and software comes into play. You will listen and assess the client's difficulty, and work with your team to implement the best solutions to their software issues, cybersecurity challenges, cloud solution needs, and so much more! You will also be participating or leading in larger IT projects and will often be a resource for our in-house Help Desk team. With your assistance, our clients will receive faster responses and better resolutions to their needs, and our whole team will shine. Each day you find yourself doing exactly what you love and are made to do!

Requirements

A Serving Mindset
Humility and a desire for the team to succeed
Passion to work hard and seek additional responsibility
Good judgement and intuition
Clear Background Check

Nice To Haves

2+ Years of Information Technology experience with Windows Server
2+ Years prior experience as an IT Engineer, Technician, or Consultant
Knowledge and experience with cybersecurity best practices
Experience with Microsoft Azure Cloud Services
Experience maintaining Backups and Disaster Recovery
Proficiency with remote monitoring tools and work order systems
Scripting / Programming experience, esp. PowerShell and MySQL

Responsibilities

Provide onsite and remote IT support
Resolve and troubleshoot technical difficulties
Install user workstations
Troubleshoot software issues
Resolve client's backup job failure
Listen and assess client's difficulty
Work with team to implement the best solutions to software issues, cybersecurity challenges, cloud solution needs
Participate or lead in larger IT projects
Be a resource for our in-house Help Desk team