IT Technician

CDI Engineering Services•Port Neches, TX

11h•Onsite

About The Position

Tata Consulting Engineers USA, LLC, (TCE), is a multi-disciplinary engineering organization offering a full range of integrated engineering design, project support, procurement and construction management services to the energy and chemicals industries. The company emphasizes quality engineering, sustainable solutions, and safety, fostering a diverse and inclusive workforce. This IT Technician role is a long-term in-plant assignment in Pt. Neches, TX. The position involves participating in the day-to-day operation and support of IT Field Services, delivering IT service as a deskside support technician both in person on-site and remotely at other associated client sites where applicable. The IT Field Support Technician I primarily provides onsite IT support for office and production facilities in Port Neches, with occasional travel to other client locations. This role handles daily service requests and incidents, assists with essential business systems and infrastructure, and collaborates with senior IT staff and vendors, all while adhering to company standards for quality, safety, compliance, and customer service.

Requirements

Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN clients).
Experience working within a service desk or ticketing system.
Understanding of basic ITIL concepts (Incident, Request, Change Management).
Willingness to learn and develop technical skills.
Ability to follow established processes and standards.
Strong troubleshooting aptitude.
Detail-oriented documentation practices.
Reliability and accountability.
High School Diploma or GED Required.

Nice To Haves

CompTIA A+
CompTIA Network+
ITIL Foundation
Grad in IT support, help desk or desktop support
Associate Degree in Information Technology, Computer Science, or related field

Responsibilities

Serve as a first-level point of contact for IT service requests, providing deskside and remote support.
Troubleshoot common hardware, software, network connectivity, and peripheral issues.
Accurately document all incidents and service requests in the ticketing system, ensuring clear work notes and resolution details.
Monitor assigned ticket queues, respond to new requests promptly, and update users on status.
Escalate complex issues to senior technicians or appropriate resolver groups following established procedures.
Follow defined service level agreements (SLAs) and escalation processes.
Provide primary onsite IT support for the Port Neches, location.
Support local IT requirements under guidance from senior IT staff.
Assist with onboarding and offboarding activities, including workstation setup, hardware deployment, and account coordination.
Coordinate vendor visits and onsite support activities as directed.
Assist in maintaining accurate IT asset records within the ServiceNow CMDB.
Track hardware inventory, update asset information, and support periodic audits.
Help reconcile discrepancies and ensure asset lifecycle activities follow company standards.
Support hardware refresh programs and device replacement initiatives.
Participate in IT-led initiatives such as hardware refreshes, site expansions, acquisitions, restructuring projects, or system upgrades.
Assist with workstation imaging, provisioning, application installations, and device enrollments.
Support technology rollouts and infrastructure-related activities under supervision.
Provide basic user guidance on Microsoft 365 applications and standard desktop tools.
Educate users on proper procedures for submitting service requests and incident tickets.
Assist in developing simple knowledge articles or end-user documentation as needed.
Provide occasional onsite support at other client locations as business needs require.
Support local language communication when needed to assist call center agents.
Complete all required company training programs.
Provide support for business-critical systems under the guidance of senior technicians.
Act as the onsite IT contact when required, escalating issues appropriately.
Regularly carry out assigned responsibilities as part of core duties.