IT Technician

American Packaging Corporation•Columbus, WI

2d•Onsite

About The Position

At American Packaging Corporation (APC), you’ll find the packaging career you’ve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC’s longstanding success is fueled from the inside out. We’re constantly seeking to improve our internal operations and were named a “Best of the Best” in the Best workplaces in the America’s awards for 12 years in a row. It’s how and why we engage the best and brightest talent to continue propelling our shared success into the future. LOCATION: Columbus, WI SUMMARY: Secure, support, and maintain the company Infrastructure Technology systems including network infrastructure, data, software, phone system, video conferencing system, mobile devices, and computers. Provide 1st and 2nd level support for all company IT systems.

Requirements

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Associate's degree (A. A.) or equivalent from two-year college or technical school in Computer Science, Engineering, or STEM field; or one to three years related experience and/or training; or equivalent combination of education and experience. MCSE, Microsoft Certified Systems Engineer valuable, but not required.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These demands include:
Remaining in a stationary position for extended periods of time
Moving throughout the facility
Handle papers
Use files
Operate office machines such as computers, copiers, fax machines, etc.
Frequently communicates with co-workers; must be able to exchange accurate information in these situations.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; and risk of electrical shock. The noise level in the work environment is usually moderate.

Nice To Haves

MCSE, Microsoft Certified Systems Engineer valuable, but not required.

Responsibilities

Safeguard all computer systems and digital information by following company security procedures and information security best practices
Follow all safety guidelines and procedures
Minimize downtime of supported systems
Monitor usage and performance for peak efficiency.
Perform hardware and software upgrades as directed or necessary
Create and manage user accounts, shares, and permissions
Have a working knowledge of Active Directory
Participate on IT project Teams as required.
Provide professional support to internal customers for hardware and software issues.
Strong customer service skills
Provide 7 x 24 on-call support 1 week every 2 months (estimated)
Work during off hours and weekends as needed.
Demonstrate a basic working knowledge in the following hardware, software and technologies
Information security
Server and Desktop Operating Systems
VMWare and virtualized environments.
Office 365
Microsoft SCCM
Print Server support/ Network Printers
Mobile device support including smartphones and tablets
Basic networking concepts and troubleshooting
Virus remediation
Troubleshoot network problems.
Keep backups current and manage tape libraries
Work with your team members to provide support to the whole company
Keep current on IT skills and trends.
Other duties as assigned.