IT Technician

Lake Nona Wave Hotel • Orlando, FL

1d

About The Position

The IT Technician (Help Desk Tech) is responsible for assisting the Area IT Director in providing an exceptional quality network/computer function for all team members of the Lake Nona hotels. In this role you are responsible for all aspects of user support. Including tracking, research, review, and remediation of items. For all systems users at assigned locations. Hardware and software configuration and support for end user equipment. Ordering and inventory control for user assigned equipment. Workflow planning, time management and projects related to end user support.

Requirements

• Minimum 2 years of experience in a computer support environment.
• Proficient knowledge of Microsoft Windows operating systems and configuration.
• Advanced understanding of network basics and TCP/IP standards.
• Demonstrated ability to troubleshoot and solve IT issues.
• Strong written and oral communication skills.
• Time management skills and ability to work in a demanding environment with multiple deadlines.
• Organized and can work effectively independently and in a team environment.
• Delivers consistent service to all users of differing skill levels and requirements.
• Some travel may be required.
• Flexible to work evenings, weekends, holidays, after hour schedules and to be on call regularly.
• Demonstrated ability to troubleshoot and solve IT issues.

Responsibilities

• Provide Technical support for the Lake Nona hotels internal telephone systems.
• Setup, maintain, and troubleshoot computer hardware.
• Maintain accurate documentation of all Lake Nona hotels internal IT systems.
• Provide both phone and on-site help desk support to end users.
• Provide technical support for network and local printers and multifunction devices.
• Install, configure, and troubleshoot desktop software applications.
• Work with technical support vendors to resolve server-based application issues.
• Setup new user logon and email accounts.
• Provide on-call weekend and night help desk support regularly.
• Follow all IT policies and procedures established in conjunction with IT Director and the corporate IT standards.
• Perform all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed