IT Technician
About The Position
Crawford, Murphy & Tilly is seeking an entry level IT Technician to join the Springfield, IL Information Technology team. This is not a remote position. We are a fast-growing firm with 500+ employees across 25 offices and in 10 states, serving clients through our four primary business groups: Aviation [https://www.cmtengr.com/who-we-serve/airports/] Surface Transportation [https://www.cmtengr.com/engineering-design/surface-transportation/] Water Resources [https://www.cmtengr.com/engineering-design/water-resources/] Building & Site Services [https://www.cmtengr.com/engineering-design/buildings-architectural/] As an IT Technician, you'll play a key role in supporting the Information Technology team, while providing the opportunity to experience new challenges in a dynamic environment. Join us and help shape the future of engineering and consulting.
Requirements
- Bachelor’s degree in CIS, MIS, IT, or a related field (or equivalent relevant experience)
- Strong customer‑service mindset with professional and courteous communication skills
- Excellent troubleshooting, critical‑thinking, and problem‑solving abilities
- Ability to manage multiple priorities and respond promptly in a fast‑paced environment
- Working knowledge of Windows operating systems and common business applications
- Self‑motivated, resourceful, and able to work independently or as part of a team
- Willingness to learn new technologies and contribute to the growth of CMT’s IT capabilities
- Ability to travel to and work in other CMT office locations as needed
- Valid driver’s license and reliable transportation required
- Availability to work occasional weekends or non‑traditional hours, as required
Nice To Haves
- Previous experience or internship in IT support, help desk, or technical support preferred
- Strong problem-solving and critical-thinking skills, with aptitude for identifying issues, evaluating options, and implementing solutions
- Demonstrated responsiveness, professionalism, and teamwork
Responsibilities
- Provide responsive technical support to end users across the firm
- Diagnose and resolve desktop, laptop, printer, and basic network issues
- Install, configure, and maintain computer hardware, software, and peripherals
- Monitor and maintain computer systems to ensure optimal performance and uptime
- Troubleshoot domain logins, user access, and common operating system issues
- Create, manage, and deactivate user accounts and equipment during onboarding and offboarding
- Repair, replace, and coordinate warranty service for IT equipment as needed
- Evaluate and test new technologies and tools for potential firm‑wide use
- Create and maintain internal IT documentation, including SOPs, checklists, and equipment inventories
- Escalate complex issues as appropriate and work collaboratively with the IT team
Benefits
- CMT offers a generous benefits program, focused on four pillars: Health & Wellness, Work + Life Balance, Financial Heath & Retirement, and Career Development.
- To learn more about the CMT benefit programs, review the information on our website, Careers - CMT Infrastructure Professionals [https://www.cmtengr.com/careers/].
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
