IT Technician

Ayr Wellness•Charlottesville, VA

23d

About The Position

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets. At Ayr, our strength lies in our people. We’re re-imagining how we work across every part of our business, and we’re looking for builders and doers to roll up their sleeves and help shape what’s next. The cannabis industry is fast-moving, complex, and full of opportunity. Together, we’re not only shaping a company, but also building the future of cannabis. At Ayr you’ll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.

Requirements

Experience in the IT field. Experience supporting AZURE AD environments.
Proven experience as a help desk technician or other customer support role.
Strong computer troubleshooting skills, knowledge of PC hardware and Windows-based software.
Excellent communication skills, oral and written.
Strong problem-solving skills and ability to cope with new and different problems.
Valid driver’s license and reliable transportation required; must be able to travel between stores frequently.
Must meet minimum age requirements as outlined by state cannabis agencies
Must be able to pass all required background checks, drug screening, fingerprinting

Responsibilities

Install, configure, test, maintain, monitor, and troubleshoot end-user hardware, network infrastructure, printing/scanning devices, software, and other products.
Maintain, troubleshoot and improve Azure Active Directory, Exchange Online, and O365 environments.
Diagnose and troubleshoot hardware, software, and network issues providing accurate and detailed documentation.
Provide both in-person and remote technical support to dispensaries and production facilities, visiting each location in person at least once per week.
Provide on-call technical support along with scheduled after-hours maintenance activities such as patching, updates, rollouts, etc.
Monitor sites and resources and act on alarms in an efficient manner.
Connect with the IT Manager to ensure all tasks are completed in a timely and efficient manner.
Complete tickets assigned by the internal ticket managing system, elevating any issues to the IT Manager when necessary.
Perform and participate in additional IT projects and priorities as needed.
Coordinate with IT-related vendors and provide onsite support when required.
Travel to AYR Virginia locations as required; travel 30% of working time should be expected, including occasional overnight travel.
Assist in fostering a positive work environment, treating everyone with dignity and respect while perpetuating a curiosity for “everything cannabis”.