IT Technician

Nexus Family Healing•East Bethel, MN

29d•$25 - $28•Onsite

About The Position

Nexus Family Healing is seeking an IT Technician to join our team! Our IT Tech provides remote and on-site technical installations, repairs, maintenance, and upgrades of hardware and/or software components to ensure optimal performance of systems. At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Requirements

Associates degree in computer science. In lieu of degree, may accept a combination of work-related experience and education.
1+ year experience supporting end users in an IT department.
Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements

Nice To Haves

2+ years’ experience supporting end users in an IT department or help desk environment.

Responsibilities

Assist in the computer systems administration.
Install, maintain, and troubleshoot computing hardware, software, and peripherals to include the imaging of computer resources utilizing the Nexus imaging tools.
Assist the Nexus IT team in troubleshooting, as necessary, service outages, degradation of services, or disruptions.
As directed, assist in maintaining and troubleshooting the technology services to include active directory, printing, data/file management, and other applicable services.
As directed, implement standardization initiatives to ensure compliance with the Nexus Technology strategic direction.
Provide End-User Support and Training.
Respond to end-user requests, incidents, questions, and other technology support requirements.
Provide end-user training as necessary to ensure end-users are aware of the Nexus technology services and capabilities and the appropriate use of the services.
Provide Tier I end-user deskside support for all Minnesota offices as necessary
Maintain and manage ticketing platform (e.g. creating, updating, and resolving tickets, monitoring tickets assigned to the queue and processing first-in first-out based on priority, etc.)
Provide network support.
Assist in the installation, maintenance, troubleshooting, and end-user training and support of the organization’s teleconferencing systems.
Assist in the installation, maintenance, troubleshooting, and end-user training and support of the organization’s telephony equipment to include cellular devices.
Assist in the installation, maintenance, troubleshooting, and end-user training and support of the organization’s network systems to include LAN, WAN, and WLAN
As directed, install, maintain, and troubleshoot network associated hardware and software to include, firewalls, routers, switches, servers, wireless access points, etc. for all Minnesota offices.
Assist with administrative, logistic, and documentation support.
Maintain documentation regarding allocation, lifecycle, and repair status of all IT assets.
Participate in Nexus IT meetings and collaborate with the Nexus IT team to innovate and advance the capabilities of the organization.