IT Technician

Northstar Memorial Group • Houston, TX

1d • Hybrid

About The Position

NorthStar Memorial Group is seeking a proactive and dedicated IT Technician to join our Home Office team in the Galleria area. Here, empowerment isnt just a valueits how we operate. Our open-door culture ensures your voice is heard, your ideas matter, and youre encouraged to think differently and challenge the status quo. We are driven by passion and a shared commitment to excellence for the families we serve. Every team member plays a vital role, and were looking for someone who thrives in an environment built on trust, accountability, and initiative. What Were Looking For A self-starter who takes initiative and can work with little to no supervision. Due to rotating schedules, you wont always have someone beside you, so doing the right thing when no one is watching is essential. Someone who is adaptable, dependable, and comfortable managing tasks independently. A team player who brings curiosity, problem-solving skills, and a commitment to exceptional service.

Requirements

• 2+ years of experience supporting computers and cloud-based technologies.
• 2+ years of experience supporting remote users and troubleshooting moderately complex issues.
• Strong initiative, problem-solving skills, and the ability to work independently.

Nice To Haves

• Associate or Bachelors degree in Information Technology or related field preferred.
• CompTIA IT Fundamentals, CompTIA A+, or similar certifications are a plus.
• Bilingual (English/Spanish) strongly preferred

Responsibilities

• Manage and resolve tickets through the service desk ticketing system within established SLAs.
• Monitor and respond promptly to incoming phone requests related to IT issues.
• Maintain computer systems and provide support during system degradation or outages.
• Support end-user hardware including PCs, printers, servers, and related equipment (monitors, keyboards, mice, hard drives, etc.).
• Troubleshoot issues for both in-office and remote users, ensuring timely and effective resolution.
• Uphold high standards of customer service and professionalism in every interaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees