IT Technician

CDI Engineering Services•Port Neches, TX

3d•$25 - $28•Onsite

About The Position

“Together We Make Life Better”. Our quality engineering, sustainable solutions and safety record inspire everything we do. Our diverse and inclusive workforce allows for all employees to feel valued and safe to give their opinions and improve our company. Tata Consulting Engineers USA, LLC, (TCE), is a multi-disciplinary engineering organization offering a full range of integrated engineering design, project support, procurement and construction management services to the energy and chemicals industries. Position Summary The IT Field Support Technician I provides primarily onsite IT support for office and production facilities based in Port Neches, with occasional travel to other Indovinya locations as needed. This role supports daily service requests and incidents, assists with essential business systems and infrastructure, and works closely with senior IT staff and vendors. All responsibilities. are performed in alignment with company standards for quality, safety, compliance, and customer service.

Requirements

Entry level / recent Grad in IT support, help desk, or desktop support preferred.
Technical support experience considered a plus.
CompTIA A+
CompTIA Network+
Microsoft 365 Fundamentals or related Microsoft certification
ITIL Foundation.
Equivalent hands-on experience may be considered in place of certifications.
Basic troubleshooting of Windows endpoints (user profiles, printers, drivers, applications).
Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Office suite).
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN clients).
Support for printers, monitors, docking stations, and other peripherals.
Exposure to device imaging or provisioning tools (SCCM, Intune, Autopilot, or similar) is a plus.
Experience working within a service desk or ticketing system.
Basic awareness of asset management systems such as ServiceNow CMDB.
Familiarity with endpoint management tools (Microsoft Intune or similar) preferred but not required.
Understanding of basic ITIL concepts (Incident, Request, Change Management).
Ability to document troubleshooting steps clearly and accurately.
Recognizes when to escalate issues appropriately.
Strong customer service orientation and professional communication skills.
Ability to explain technical concepts in clear, user-friendly language.
Willingness to collaborate with other IT teams and external vendors.
Demonstrates initiative, accountability, and a desire to grow technical skills.
Willingness to learn and develop technical skills.
Ability to follow established processes and standards.
Strong troubleshooting aptitude.
Detail-oriented documentation practices.
Reliability and accountability.
High School Diploma or GED required.
Associate degree in Information Technology, Computer Science, or related field preferred.
Entry level/ recent Grad in IT support, help desk, or desktop support preferred.

Responsibilities

End User Support & Service Desk Operations
Site IT Support & Coordination
IT Asset & Inventory Management
Project & Operational Support
User Training & Guidance
Provide occasional onsite support at other Indovinya locations as business needs require.
Support local language communication when needed to assist call center agents.
Complete all required company training programs.
Provide support for business-critical systems under the guidance of senior technicians.
Act as the onsite IT contact when required, escalating issues appropriately.
Regularly carry out assigned responsibilities as part of core duties.