IT Technician

Commercial Capital Company.-posted 3 days ago
Full-time • Entry Level
Lenexa, KS
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The IT Technician provides front-line technical support to internal staff and external clients across the Microsoft ecosystem and MSP toolsets.

  • Provide first-line support for desktops, laptops, mobile devices, printers, and peripherals.
  • Support Microsoft 365 tools such as Outlook, Teams, OneDrive, SharePoint, and Teams Voice.
  • Perform basic Azure AD tasks including password resets, MFA issues, and group membership updates.
  • Handle service ticket intake, triage, documentation, and timely resolution.
  • Assist users with basic Dynamics CRM navigation and troubleshooting.
  • Support Level 1 Power Automate flow troubleshooting.
  • Troubleshoot Ubiquiti/Unifi Wi-Fi, switches, and access points.
  • Assist with Datto RMM alerts, backups, and device remediation tasks.
  • Support and manage Exclaimer email signature configurations.
  • Escalate complex issues with complete ticket notes.
  • Perform updates, maintenance, and device provisioning tasks.
  • Ideal candidates have 1–3 years of experience or a two-year technical/associate degree.
  • Support for Microsoft 365, Azure, Teams Voice, Dynamics navigation, Power Automate basics, Ubiquiti networking, Exclaimer, and Datto systems.
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