IT Technician

Dania Entertainment Cen • Dania Beach, FL

49d • Onsite

About The Position

FUN and SPECTACULAR CUSTOMER SERVICE are at the heart of the Casino @ Dania Beach, a place where WORK = FUN. Working at our casino is about providing the best service and being a great team player! The IT Junior Technician provides entry-level technical support to ensure the smooth operation of computer systems, software, and basic network services within the organization. This role assists users with troubleshooting hardware and software issues, supports the setup and maintenance of IT equipment, and escalates more complex problems to senior IT staff when necessary. The IT Junior Technician plays a key role in maintaining system reliability, delivering timely support, and developing technical skills through hands-on experience and guidance from the IT team.

Requirements

• High school diploma preferred.
• 2-3 years of computer operation experience in a large end-user environment preferred.
• Strong technical knowledge of audio-visual equipment, network and PC operating systems.
• Strong technical knowledge of current hardware, protocols and standards.
• In-depth knowledge of applicable data privacy practices and laws.
• Excellent written, oral and interpersonal communication skills.
• Proven analytical, evaluative and problem-solving abilities.
• Must be flexible and able to work well independently and in a team environment.
• Must be able to work a flexible schedule to include nights, weekends and holidays.
• May be required to assist customers in an open, well-ventilated, semi-enclosed terrace where cigarette and cigar smoking is permitted.
• Must apply and obtain the appropriate state occupational gaming license, which includes lifetime FBI criminal background check.
• Must pass drug testing as per company's Drug Free Workplace Policy and applicable background checks.

Responsibilities

• Maintains, and monitors the operation of the local area network.
• Handles all help desk requests.
• Maintains inventory database of all electronic equipment, parts and supplies.
• Assists with IT orientation for new and existing employees.
• Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating system management systems.
• Tests disaster recovery policies and procedures; completing back-ups; maintaining documentation.
• Provides network support to end-users when necessary.
• Other duties as assigned.

Benefits

• 401(k) – Traditional and Roth Retirement Plan
• 401(k) – Up to 4% Employer Match
• Onsite Employee Meal Discounts @ The Grill and Pizzelato
• Onsite Entertainment Discounts @ Stage 954
• Free Access to Learning Management Platform for continuous Learning and Development
• Free Access to Financial Planning Resources through Amerant Bank
• Free Access to Exclusive Discounts & Perks
• Free Parking

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED