IT Technician Tier 1

SEES MANAGEMENT LLC•Knoxville, TN

48d

About The Position

The IT Tech Tier I is responsible for providing first-level technical support to end users across the organization. This role involves troubleshooting hardware and software issues, assisting with system access, and ensuring timely resolution of IT-related problems. The IT Tech Tier I works closely with the IT team to maintain system functionality and deliver excellent customer service to internal staff.

Requirements

Associate’s degree in Information Technology or related field preferred.
1+ year of experience in IT support or help desk role.
Basic understanding of Windows OS, Microsoft Office, and common IT systems.
Strong troubleshooting and problem-solving skills.
Excellent customer service and communication abilities.
Ability to work independently and manage multiple tasks.
Familiarity with ticketing systems and remote support tools.
Willingness to learn and adapt to new technologies.

Responsibilities

Respond to help desk tickets and provide technical support for hardware, software, and network issues.
Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices.
Assist with user account setup, password resets, and access permissions.
Install, configure, and update software applications and operating systems.
Document support activities and resolutions in the ticketing system.
Escalate complex issues to Tier II or Tier III support as needed.
Maintain inventory of IT equipment and assist with asset tracking.
Support onboarding and offboarding processes for employees.
Provide basic training and guidance to users on IT systems and tools.
Ensure compliance with IT policies and data security protocols.