IT Help Desk Technician - Tier 1

Fields Bmw Northfield•Northfield, IL

14h

About The Position

Fields BMW Northfield is seeking a positive team leader to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships. Being family-owned and operated, our culture and standards that define our day-to-day beliefs encompass Fields Five: Safety, Integrity, Courtesy, Presentation, and Efficiency. We have a common purpose to ensure transparency and a collaborative environment, where team members are encouraged to express their ideas and are strongly supported in promoting from within the organization. The Help Desk Technician provides first-line IT support, resolving user issues, managing access provisioning (including VoIP services), and supporting standard systems (Windows, macOS, iOS).

Requirements

Experience in IT support, help desk, or related customer-facing technical roles.
Proficient in troubleshooting Windows, macOS, iOS.
Familiarity with M365, ticketing systems, and VoIP services.
Strong internal customer service skills.
DMS (CDK/Reynolds) familiarity preferred but not required.

Nice To Haves

IT-related degree or certifications preferred (e.g., CompTIA A+), not required.

Responsibilities

Provide Level 1 support for operating systems, M365, peripherals, and standard software.
Manage user access changes in VoIP services and other business systems using role templates.
Troubleshoot and assist with DMS (CDK and Reynolds) workstation-level issues.
Triage tickets, resolve, escalate appropriately, and document solutions.