Tier 1 Support Technician

Prime Robotics

6h • Onsite

About The Position

We are looking for a Tier 1 Support Technician to serve as the first point of contact for technical support across our customer sites. This is an entry-level role, so we're more interested in how you think and solve problems than what's on your resume.

Requirements

• Solid Windows OS knowledge
• Strong problem-solving skills
• Clear written and verbal communication
• Ability to work independently during evening hours

Nice To Haves

• Linux experience
• Helpdesk or IT troubleshooting background
• Experience in warehouse or logistics environments

Responsibilities

• Serve as the first point of contact for technical support requests from customer sites
• Troubleshoot hardware and software issues related to our Automated Guided Vehicle (AGV) systems and supporting infrastructure
• Document issues and resolutions in our ticketing system
• Escalate complex issues to Tier 2 support when needed
• Assist with monitoring customer site health and system uptime

Benefits

• Employer-subsidized medical, dental, and vision insurance plans to support your health and wellbeing
• Dedicated vacation and sick leave that allows you to recharge and take care of yourself when needed
• Invaluable hands-on experience with cutting-edge robotics technology that keeps your skills at the industry forefront
• A collaborative culture where innovation thrives and your work has a real impact
• The excitement of contributing to transformative technology in a fast-growing industry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed