IT Technician Level II

ITEX Property Management LLC • Port Arthur, TX

just now

About The Position

The Level 2 IT Support Technician is responsible for resolving complex technical issues escalated from the Level 1 service desk. This role requires a strong understanding of desktop operating systems, network protocols, and enterprise software. You will act as a subject matter expert, ensuring high system availability and delivering a seamless technology experience for all employees.

Requirements

• 3–5 years of experience in a technical support role.
• Proficient in troubleshooting Windows 10 and Windows 11 environments.
• Experience supporting Microsoft Office (Word, Excel) and Google Workspace.
• Working knowledge of TCP/IP, DNS, and DHCP for basic network troubleshooting.
• Ability to repair, maintain, and upgrade laptops, printers, and VoIP phone systems (experience with FotiVoice preferred).
• Analytical and Root Cause Analysis: Ability to systematically identify and resolve complex issues.
• Technical Communication Skills: Ability to clearly convey technical concepts to non-technical stakeholders with patience and professionalism.
• Frequent bending, stooping, and reaching in all directions.
• Ability to lift up to 50 lbs (servers, monitors, printers).
• Extended driving may be required.
• Manual dexterity for handling cables and small components

Nice To Haves

• Additional IT, networking, or cloud certifications are a plus.
• Preferred Technical Certifications: CompTIA Network+, CompTIA Security+, Microsoft Certifications, or ITIL Foundation.

Responsibilities

• Resolve escalated tickets related to hardware failures, OS issues, and complex software configurations.
• Troubleshoot VPN, Wi-Fi, and basic LAN/WAN connectivity problems.
• Manage user accounts, groups, and permissions within Google Workspace.
• Oversee the lifecycle of hardware via JumpCloud and Freshservice, including hardware upgrades.
• Support the rollout of security patches, antivirus updates, and multi-factor authentication enforcement.
• Assist the Infrastructure team with office moves, server room or leasing office maintenance, and new software implementations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed