Information Technology Intern - Part Time - Days

Dayforce • Olean, NY

34d

About The Position

Support Agency’s information technology needs by developing, installing, and maintaining, networking and telecommunication hardware and programs; providing technical support to users. Provide technical support to users by receiving instructions from supervisor or designee; providing information, guidance and assistance in the use of software and equipment; working closely with IT team members to troubleshoot and coordinate positive resolution of concerns.

Requirements

• High school diploma or equivalent
• 3 years acceptable combination related experience, training and education
• Experience working with Windows O/S; Windows application
• Valid drivers license, acceptable driving report and dependable transportation
• Ability to read, interpret and apply technical publications, manuals and other documents
• Ability to troubleshoot and positively resolve an array of hardware, software, and application problems
• Ability to effectively interpret and articulate technical information to non-technical users
• Ability to effectively interpret new software applications and apply knowledge from one application to another
• Ability to provide effective formal and informal technical instruction and demonstration
• Promote a value-based team environment by establishing and maintaining a positive working relationship with all levels of staff
• Ability to read, interpret and apply technical publications, manuals and other documents
• Ability to troubleshoot and positively resolve an array of hardware, software and application problems
• Ability to effectively interpret and articulate technical information to non-technical users
• Ability to effectively interpret new software applications and apply knowledge from one application to another
• Ability to provide effective formal and informal technical instruction and demonstration
• Promote Agency Values by performing all duties and responsibilities according to principles of Positivity, Integrity, Innovation, Learning, Loyalty, Accountability and Respect.
• Maintain the safety, well being and human rights of the people we serve by adhering to all policies, procedures and protocols defined by the agency and regulating organizations; following established incident reporting procedures to report all observed or suspected instances of abuse, neglect or safety concerns.
• Promote a value-based team environment by establishing and maintaining a positive working relationship with all levels of staff, off-site team members, senior administrative team and program-related external contacts.
• Enhance knowledge and skills to accomplish job duties and promote career development by participating in agency and external training; establishing and achieving goals as recommended or required by supervisor; seeking and taking advantage of available learning opportunities.
• Contribute to the team effort by accomplishing related results.

Nice To Haves

• Associates degree in computer science or related field

Responsibilities

• Provide technical support to users by receiving instructions from supervisor or designee; providing information, guidance and assistance in the use of software and equipment; working closely with IT team members to troubleshoot and coordinate positive resolution of concerns.
• Provide reliable computer and network records by accurately documenting cabling and network changes.
• Ensure proper functioning of installed programs and equipment by performing tests and diagnostics; monitoring operation; following up with users to ensure satisfaction; taking appropriate corrective action to resolve concerns.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED