IT Technician II

Fontainebleau Las Vegas•Las Vegas, NV

2d•$26 - $30

About The Position

The IT Technician II is responsible for maintaining the integrity of all computer workstations and associated software property-wide. The IT Technician II will also be the main point of contact for Members who are experiencing computer issues and will coordinate any IT related infrastructure and development challenges with the Director of IT Operations.

Requirements

Must be at least 21 years of age.
Bachelor’s Degree in Computer Science, or related field and/or equivalent combination of education and experience
Two plus (2+) years of experience in computer networks and system maintenance for a large-scale luxury resort/casino
Two plus years of experience in computer networks and system maintenance for a large-scale luxury resort/casino
Experience with troubleshooting Point of Sale Equipment
Experience with networking and infrastructure technologies
Ability to mentor and train Level 1 technicians
Excellent IT, communication, and leadership skills
Excellent diagnostic and problem-solving skills
In depth knowledge and understanding of IT Security and data privacy principles, and an ability to communicate technical concepts effectively to a varied audience
Outstanding organizational and time-management skills
Proven experience as an IT technician or comparable position
Microsoft 365 Basic Understanding
Ability to work with non-IT team members to resolve their technology issues
Ability to open and close tickets for incidents, changes, work orders, etc.
Ability to create an SOP for certain items that may not be documented and can be used for training purposes
Must be willing and able to work a flexible schedule to include nights and weekends
Work in a fast-paced, busy, and somewhat stressful environment
Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Familiarity with project management and implementation of new technologies
Certifications (e.g. CompTIA, A+, Network+, Security+, etc.) preferred

Responsibilities

Work alongside contractors to install IT hardware
Ability to focus and resolve issues or challenges that were not solved by the IT Tech I
Manage and escalate/resolve issues when appropriate
Assist Members with installation, configuration, and ongoing usability of workstations
Install, configure, and verify functionality of approved hardware and software using standard operating procedures
Assist Members with computer problems and answer their questions
User provision using an array of systems such as Active Directory, Microsoft Exchange, etc.
Perform initial troubleshooting in person or remotely if needed
Coordinate the needs of in-house IT users and remote Members, vendors, and contractors
Replace IT equipment such as monitors, desktops, laptops, etc. when needed
Reimage desktops and laptops when they need to be refreshed
Assess infrastructure on a regular basis to ensure it continues to meet necessary demands
Protect customer data outside infiltration through encryption, secure data storage and other necessary needs
RMA IT hardware when necessary with multiple vendors
Assist in the discussions and deployment of temporary hardware setups for events
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary