IT Technician II

D.R. Horton•Orlando, FL

About The Position

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information. D.R. Horton, Inc. is currently looking for an IT Technician II. The right candidate will with little supervision, install, configure and setup PC workstations, printer and scanners in the LAN environment for both the hardware and software used by Financial Services. Assist in the technical evaluation of hardware and software before implementation into the IT customer community.

Requirements

Bachelor's degree (B. A.) degree in Computer Science, Engineering, Science, Accounting, Business Analysis or Mathematics from four-year college or university
Experience with problem solving (hardware and software), customer support and installation knowledge of DHIFS standard software and hardware
Proficiency with MS Office and email
Must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds

Nice To Haves

CompTIA A+ and MCP desirable
4 + years in a PC/LAN environment
Must be knowledgeable of most PC and LAN products supported by DHIFS - IT
50 + user LAN/WAN experience preferred
Must be service-oriented and enjoy working with both technical and people related issues

Responsibilities

Setup, install and maintain PCs, peripherals, mobile phones, desk phones and other equipment related to desktop infrastructure
Identify problems and initiate resolutions to client problems and concerns associated with hardware and software. Consult technical resources when necessary
Assist in limited server-side type issues – adds network printers on server, configure folder security, etc.
Log and document issues and resolution within the ticket tracking system
Assist with planning and execution of office relocations and hardware lease refreshes
Maintain current expertise with rapidly changing technology
Ability to work overtime
Ability to travel overnight
Create support documentation for other technicians as needed
Provide continual evaluation of the tech support processes and procedures, making recommendations for improvement
Coordinate with management on projects and additional tasks as assigned
Assists in the technical evaluation of hardware and software before implementation