IT TECHNICIAN I PT

CITY OF LAKE WALES•Lake Wales, FL

About The Position

GENERAL PURPOSE To provide; computer hardware, software, peripheral and telephone technical support. Assist in implementing complex projects and performs other work as required. SUPERVISION RECEIVED Works under the general supervision of the IT Network Administrator. SUPERVISION EXERCISED None. ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to Helpdesk trouble tickets for; hardware and software related trouble. Attempts to resolve the trouble; and if additional support is needed, forwards the trouble ticket to the appropriate support personnel or vendor. Coordinate third party maintenance and repairs deemed necessary. Acts as liaison to service representatives to ensure trouble is resolved and follows up with client until the trouble is resolved. Provision new hardware using cloning/imaging techniques and tools provided by the city. Physically replace hardware as directed and follow disposal procedures for old hardware. Clean and performs preventive maintenance on equipment. Perform data entry functions, such as work orders, equipment tracking. Operate a City vehicle to travel to various City facilities to perform assigned duties. Work is subject to emergency and on-call status. This is not intended to be an all-inclusive listing of essential job functions; other essential functions may be required. PERIPHERAL DUTIES Conducts miscellaneous research or other activities as required. Provides backup to related or subordinate positions as required. Other duties as assigned.

Requirements

Successful completion of high school or possession of an acceptable equivalency diploma, and.
Formal training in computer operations and maintenance and at least one year of computer support experience; or Any equivalent combination of education and experience.
General knowledge of the principles, practices, methods, and techniques associated with supporting and trouble-shooting personal computer hardware, application software, telephone and peripherals.
Knowledge of Windows operating systems and configuration settings.
Ability to follow directions and complete assignments efficiently and accurately.
Ability to provide telephone and remote support for questions or trouble related to the information system.
Ability to maintain a friendly and professional manner; when receiving complaints.
Ability to communicate clearly and concisely in both written and oral communications; ability to communicate technical concepts to non-technical persons.
Ability to establish and maintain effective working relationships with supervisors, co-workers, other City employees, and members of outside agencies.
Possession of a valid Florida Class E driver's license and a good driving record as determined by the City of Lake Wales.

Responsibilities

Respond to Helpdesk trouble tickets for; hardware and software related trouble.
Attempts to resolve the trouble; and if additional support is needed, forwards the trouble ticket to the appropriate support personnel or vendor.
Coordinate third party maintenance and repairs deemed necessary.
Acts as liaison to service representatives to ensure trouble is resolved and follows up with client until the trouble is resolved.
Provision new hardware using cloning/imaging techniques and tools provided by the city.
Physically replace hardware as directed and follow disposal procedures for old hardware.
Clean and performs preventive maintenance on equipment.
Perform data entry functions, such as work orders, equipment tracking.
Operate a City vehicle to travel to various City facilities to perform assigned duties.
Work is subject to emergency and on-call status.
Conducts miscellaneous research or other activities as required.
Provides backup to related or subordinate positions as required.
Other duties as assigned.