IT Technician – Device Provisioning, Asset Management & Executive Support

Hillpointe • Winter Park, FL

3h

About The Position

We are seeking an IT Technician with a strong focus on device provisioning, Microsoft Entra ID (Azure AD) joining, Windows Autopilot configuration, IT asset management, and end-user troubleshooting and support. This role provides remote and onsite technical support, including white-glove support for C-suite and executive-level employees, ensuring devices are properly tracked, secured, and supported throughout their lifecycle.

Requirements

• 1–3 years of experience in IT support, desktop support, or endpoint management
• Hands-on experience with:
• Microsoft Entra ID (Azure AD)
• Windows Autopilot
• Microsoft Intune / Endpoint Manager
• Experience with IT asset management and inventory tracking
• Experience providing remote and onsite technical support
• Strong Windows 10/11 troubleshooting skills
• Professional communication skills, including executive-facing support

Nice To Haves

• Experience supporting C-suite or executive leadership
• Familiarity with Conditional Access, SSO, and MFA
• Microsoft 365 administration experience
• Experience in a cloud-first or hybrid IT environment
• Endpoint and asset lifecycle management
• Executive-level customer service and discretion
• Strong troubleshooting and analytical skills
• Clear communication with technical and non-technical users
• Ability to prioritize high-impact issues effectively

Responsibilities

• Provision, configure, and deploy Windows devices using Microsoft Autopilot
• Entra join devices and ensure proper identity, security, and compliance posture
• Configure and manage Autopilot deployment profiles and device configuration policies
• Apply, monitor, and troubleshoot Intune configuration, compliance, and application deployment policies
• Resolve device enrollment, provisioning, and policy assignment issues
• Maintain accurate inventory of IT assets, including laptops, peripherals, and mobile devices
• Track asset lifecycle from procurement through deployment, reassignment, and retirement
• Ensure devices are properly tagged, documented, and assigned to users
• Coordinate device refreshes, replacements, and returns
• Support audit, compliance, and reporting requirements related to asset management
• Support Microsoft Entra ID (Azure AD) user and device administration
• Troubleshoot sign-in, access, MFA, and device compliance issues
• Assist with Conditional Access–related access validation and troubleshooting
• Provide Tier 1–2 remote and onsite technical support for hardware, software, and OS issues
• Deliver high-touch, white-glove support for C-suite and executive-level users, including priority incident handling and device setup
• Support onboarding and offboarding, including executive device provisioning and secure handoff
• Troubleshoot Windows 10/11, Microsoft 365, and line-of-business application issues
• Maintain professionalism, discretion, and urgency when supporting executive users
• Document incidents, asset updates, and resolutions in the ticketing system
• Maintain and improve documentation for provisioning, asset management, and support workflows
• Collaborate with system administrators, security teams, and leadership on IT initiatives
• Identify opportunities to improve automation, standardization, and overall user experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed