IT Technical Support

Fresh Express • Streamwood, IL

44d

About The Position

The IT Technician will provide 1st and 2nd tier Hardware, Software, Printer, Network support for Plant Manufacturing environment.

Requirements

• Ability to work self-directed and set/adjust priorities in very fast paced environment
• Strong verbal and written communication skills
• Strong interpersonal skills
• Strong documentation/recordkeeping skills
• Strong attention to detail
• Ability to lift 50 lbs.
• A+ Certification
• 5+ years providing 2nd tier Hardware/Software support - Executive support a huge plus
• Advanced familiarity with TCP/IP fundamentals

Nice To Haves

• SCCM
• ServiceNow
• AS/400
• ITIL v3
• CCENT
• other certifications

Responsibilities

• 2nd Tier Support of 150 users (Windows 7/10) - break/fix issues
• Application troubleshooting (Office 365 / Outlook)
• System imaging and deployment using SCCM
• Network (Wireless and Wired) problem troubleshooting / escalation to Global Networking team
• Troubleshooting conference room equipment (projectors, video conference, conference phones)
• Cisco VoIP telephone deployment and troubleshooting
• Printer troubleshooting/repair/escalation
• Spare inventory management
• Packing/shipping equipment to other locations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Manufacturing
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees