IT Technical Operations Intern

Hagerty • Traverse City, MI

1d • Onsite

About The Position

As a Technical Operations Intern on the Workforce Enablement team, you’ll bring your motivation and curiosity to gain real-world experience in IT operations, asset management, and end-user support while learning alongside seasoned professionals in a collaborative, people-first environment. Ready to get in the driver’s seat? Join us! What you’ll do Support Asset Management Assist with the lifecycle of IT hardware, including receiving, imaging, inventorying, and deploying devices. Help maintain accurate hardware asset records in our tracking systems. Engage with Service Desk Operations Help process user requests, including device orders, tech refreshes, and basic troubleshooting. Shadow Service Desk and Engineering teams to observe ticket workflows, escalations, and resolution strategies. Contribute to Projects Support internal initiatives ranging from device rollouts to system upgrades or office moves. Collaborate with teammates on special projects that align with your interests and learning goals. Handle the Unexpected Jump in where needed. Whether it’s setting up gear for a new hire or helping document a process, no two days are the same—and that’s part of the fun. What you’ll learn How a modern IT organization supports a hybrid workforce Best practices in asset lifecycle management, endpoint security, and technical support Enterprise tools like ServiceNow, Microsoft Intune, and collaboration platforms The value of clear communication, teamwork, and continuous learning

Requirements

• Currently pursuing a degree in Information Technology, Computer Science, or a related field
• Interest in IT operations, user support, or systems engineering
• Strong organizational and communication skills
• A proactive attitude and willingness to learn

Responsibilities

• Support Asset Management Assist with the lifecycle of IT hardware, including receiving, imaging, inventorying, and deploying devices.
• Help maintain accurate hardware asset records in our tracking systems.
• Engage with Service Desk Operations Help process user requests, including device orders, tech refreshes, and basic troubleshooting.
• Shadow Service Desk and Engineering teams to observe ticket workflows, escalations, and resolution strategies.
• Contribute to Projects Support internal initiatives ranging from device rollouts to system upgrades or office moves.
• Collaborate with teammates on special projects that align with your interests and learning goals.
• Handle the Unexpected Jump in where needed. Whether it’s setting up gear for a new hire or helping document a process, no two days are the same—and that’s part of the fun.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees