IT Operations Intern

Intapp

1d • Hybrid

About The Position

The IT Operations Intern will support the IT Services team in both end-user support and operational initiatives across device management, asset lifecycle, cloud services, and emerging AI tools. This internship provides hands-on experience in a modern IT environment, offering exposure to tools such as Microsoft Intune, Microsoft 365, enterprise asset management systems, and AI-powered productivity tools like Copilot and internal chatbots. The intern will assist in maintaining a secure, efficient, and user-friendly technology ecosystem while gaining insight into IT operations and service delivery at scale. This role also provides the opportunity to develop professional and social skills by working with a global, diverse team and interacting with colleagues across multiple regions.

Requirements

• Currently pursuing a degree or certification in Information Technology, Computer Science, or a related field.
• Basic familiarity with Windows administration, Microsoft 365, endpoint management tools (Intune, Jamf, etc.), and AI productivity tools preferred.
• Strong problem-solving mindset and eagerness to learn new technologies, including AI/automation.
• Excellent communication, interpersonal, and organizational skills.
• Ability to manage multiple small tasks with attention to detail and follow-through.
• Collaborative, proactive, and curious about enterprise IT operations and emerging technology trends.
• Enthusiasm for working with a global, diverse team and developing professional skills.

Responsibilities

• Assist with device setup, imaging, and configuration using tools such as Intune or Autopilot.
• Support the management of hardware inventory, asset tracking, and refresh cycles.
• Help monitor and maintain compliance and security policies for endpoints under guidance from IT Operations.
• Participate in software deployment, patching, and update activities across Windows and macOS devices.
• Provide basic technical support to users for hardware, software, and connectivity issues.
• Assist with AI-powered tools and automation, including Microsoft Copilot, internal chatbots, and productivity enhancements.
• Help document internal procedures, IT standards, and process improvements.
• Contribute to process automation or reporting tasks (e.g., pulling device reports, AI-generated summaries, or compliance dashboards).
• Shadow senior technicians and system administrators to understand global IT operations, ticket workflows, and service improvement projects.
• Support occasional IT initiatives such as office moves, hardware rollouts, or technology upgrades.

Benefits

• Exposure to modern endpoint management and compliance operations using Intune.
• Hands-on experience with AI tools and automation, including Copilot, chatbots, and internal productivity enhancements.
• Experience working within a global IT service management framework (FreshService, JIRA).
• Hands-on learning in IT operations, device lifecycle management, service delivery, and AI integration projects.
• Opportunities to develop communication, teamwork, and cross-cultural collaboration skills.
• Mentorship from IT Operations professionals and participation in real-world technology projects.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees